Medical Front Desk & Patient Services Coordinator

The Orchard Medical Practice; Broughton Astley; On-site; GBP 18,000 - 25,000; Full time

Job summary

The Orchard Medical Practice in the United Kingdom is seeking a friendly receptionist to welcome patients, answer the phone, book appointments, and direct callers to the right services. You will support the reception team to ensure a smooth patient journey.

The role emphasises clear communication, accuracy with the medical computer system, and a calm, helpful manner when handling urgent requests. Training is provided within a supportive team.

Qualifications

• Experience desirable but not essential; full training will be provided.
• Team Player

Responsibilities

• Answer the telephone and gain information from the caller in a friendly manner and deal with requests
• Deal with and action daily tasks on medical computer system
• Book ambulances when requested by a patient
• Sign for parcels or drug deliveries noting cold chain instructions
• Accept remuneration from patients for services provided by doctors and issue receipts
• Order stationery including Death Certificates and prescriptions
• Order hearing aid batteries
• Photocopying and shredding
• Signpost patients to the most appropriate service
• Complete and forward referrals for the DHU Home Visiting Service
• Assist patients with information about other services
• Deal with emergency calls and home visits
• Utilise Enhanced Access appointments where appropriate
• Arrange interpreter services if required
• Chaperone for the Doctor if requested

Skills

Telephone manner

Customer service

Administrative skills

Job description

The Orchard Medical Practice in the United Kingdom is seeking a friendly receptionist to welcome patients, answer the phone, book appointments, and direct callers to the right services. You will support the reception team to ensure a smooth patient journey.

The role emphasises clear communication, accuracy with the medical computer system, and a calm, helpful manner when handling urgent requests. Training is provided within a supportive team.