Care Navigator Receptionist

The Orchard; Manchester; On-site; GBP 19,000 - 26,000; Full time

Job summary

Orchard Medical Centre is seeking a friendly, organised Care Navigator Receptionist & Administrator to join our busy team. You will be the first point of contact for patients, greet visitors, handle enquiries, coordinate appointments and support clinicians with administration.

In this role you will signpost patients to the right services, process referrals, maintain accurate records and help ensure a safe, welcoming environment. Excellent communication and compassion are essential.

Qualifications

• We are seeking a friendly, organised and proactive Care Navigator Receptionist & Administrator to join Orchard Medical Centre.
• The role is ideal for someone who enjoys helping people and delivering excellent customer service.
• You will be able to manage a varied workload with strong organisational skills.

Responsibilities

• Be the first point of contact for patients, greeting visitors and answering enquiries.
• Coordinate appointment bookings and liaise with clinicians and staff.
• Process prescriptions and manage patient records with confidentiality and accuracy.
• Support the smooth day-to-day running of the practice and administrative tasks.

Job description

We are looking for a friendly, organised and proactive Care Navigator Receptionist & Administrator to join our busy and supportive team at Orchard Medical Centre. This is an exciting opportunity for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

As the first point of contact for our patients, you will play a vital role in ensuring they receive the right support and are directed to the most appropriate healthcare professional or service. You will provide a professional and welcoming experience whether interacting with patients face to face, over the telephone or through digital channels., The successful candidate will provide reception, care navigation and administrative support to ensure the smooth day-to-day running of the practice. Duties include managing patient enquiries, coordinating appointments, processing prescriptions, handling correspondence, maintaining accurate patient records and supporting clinicians and colleagues with a variety of administrative tasks.

You will communicate with patients through multiple channels, signpost them to appropriate services, process referrals and documentation, and ensure information is recorded accurately and confidentially. The role requires excellent organisational skills, confidence using computer systems and the ability to prioritise a varied workload while maintaining a high standard of customer service.

You will also contribute to maintaining a safe, welcoming and efficient environment for patients and staff, working closely with the wider practice team to support the delivery of high-quality healthcare services.

We are seeking someone with excellent communication skills, strong attention to detail and the ability to remain calm and compassionate when dealing with a wide range of patient needs. In return, you will become part of a dedicated team committed to providing high quality patient care, with opportunities for ongoing development and training.

If you are motivated, reliable and passionate about making a difference within primary care, we would love to hear from you.

Orchard Medical Centre is a patient-focused GP practice committed to providing high-quality, accessible healthcare to our local community. We pride ourselves on delivering compassionate care and putting patients at the heart of everything we do.

Our team is made up of dedicated GPs, nurses, healthcare professionals, administrators and support staff who work collaboratively to provide an efficient and professional service. We foster a positive, respectful and inclusive working environment where every team member is valued and encouraged to contribute ideas and improvements.

Working at Orchard Medical Centre offers the opportunity to be part of a friendly and supportive team, gain valuable experience within primary care and access ongoing training and development opportunities. We are committed to continuous improvement and creating a workplace where staff can develop their skills, feel supported and make a meaningful difference to the health and wellbeing of our patients every day.