Medical Education Administrator

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Stevenage is seeking a Medical Education Administrator to provide vital administrative support for the GP ST Training Programme. The ideal candidate will excel in communication, problem-solving, and organizational skills while being responsible for liaising with trainees and managing training placements. Candidates should have a strong educational background and prior experience in high-level administrative roles. This role offers valuable experience within the NHS, supporting the delivery of high-quality medical education.

Qualifications

• Evidence of working within a large complex healthcare or education organization.
• Evidence of previous involvement in providing high level administrative service.
• Ability to prioritize workload effectively.

Responsibilities

• Provide administrative support to the GP ST Training Programme Directors.
• Manage and maintain Training Programme rotations.
• Be the first point of contact for GP Registrars and Trainers.

Skills

Communication skills

Problem solving

Teamwork

Organizational skills

Education

Good standard of education including GCSE Grade C or above in English and Maths or equivalent

Relevant NVQ 3 or equivalent, or equivalent experience

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Job overview

We are recruiting for a Medical Education Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We have a great opportunity for you to join the Consultants & Specialty Doctors Team at East and North Hertfordshire NHS Trust as a Medical Education Administrator.

You will provide administrative support to the GP ST Training Programme Directors covering all aspect of the Scheme.

This post supports the delivery of high-quality medical education, through the organisation, co‑ordination, and management of educational learning events. To work with the GP ST Training Programme Directors to develop the Scheme and to provide support to the GP Registrars.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The successful candidate will work collaboratively with the Medical Education Team to ensure effective delivery of departmental & Trust objectives e.g., answering telephone and email queries and correspondence regarding medical education issues.

You will be the first point of contact for GP Registrars, Trainers, Educators, Lead Employers, GP Practices and Royal College of General Practitioners. Liaising & escalating to GP TPDs as appropriate and in line with Trust and NHS England School policies.

Occasionally, you will be required to attend external meetings and training events which will require travel.

You will be responsible for managing your own workload to ensure deadlines are met and quality is not compromised.

The post holder will be managing and maintaining Training Programme rotations, including trainee placements both hospital and General Practice placements on Trainee Information System (TIS) and ePortfolio.

You will also be responsible for liaising with newly appointed trainees: to welcome to the Scheme, confirm placement and reporting details as well as Trust and Training Programme induction event.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals :

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Experience

Essential criteria

• Evidence of working within a large complex healthcare or education organization
• Evidence of previous involvement in providing high level administrative service
• Problem solving experience.

Desirable criteria

• Experience of managing and prioritising own workload
• Advanced knowledge of MS Office packages, including Word, Excel, PowerPoint and Outlook
• Experience of working within medical education
• Experience of working within the NHS

Skills

Essential criteria

• Conveys written information clearly and accurately to a wide range of recipients
• Able to build positive relationships with staff at all levels and develop effective working relationships with external providers
• Methodical and logical approach
• Ability to work as part of a team.
• Prioritising workload based on immediate and longer‑term action needed to maintain all elements of the training Programme
• Able to follow written instructions clearly
• Have ability to exercise sound judgement in relation to problem solving and identifying situations that require further advice.
• Ability to deal with interruptions and unpredictable workload.
• Willing to adapt to changing circumstances and priorities.

Desirable criteria

• Calm under pressure, displaying confidentiality, tact and diplomacy

Qualifications

Essential criteria

• Good standard of education including GCSE Grade C or above in English and Maths or equivalent
• Relevant NVQ 3 or equivalent, or equivalent experience

Desirable criteria

• ECDL
• NVQ Level 3 Business Administration or equivalent