Medical Centre Administrator

Capita PLC; Enniskillen; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,227.50 per year (approx)

Office-based role

25 days holiday (rising to 27)

Volunteer day

Pension scheme

Life assurance

Cycle to work

Maternity leave

Shared parental leave

Job summary

Capita plc in Enniskillen is seeking a Medical Centre Administrator to run daily operations of the Medical Examination Centre, welcome customers, assist with forms, and prepare rooms and equipment for the Practitioner and clients.

You will maintain records in the computer system, handle telephone and email contacts, provide cover at other centres in the region, and deliver a high-quality, right-first-time customer experience while meeting KPI targets.

Qualifications

• Previous experience in an administrative / customer facing role.
• Knowledge and experience of MS Office applications.
• Excellent Customer Service skills - including telephone skills.
• Ability to gather relevant information from customers.
• Superb organizational, administrative, and planning skills.
• Ability to travel within the area and possibly to other Capita locations.

Responsibilities

• Run daily operations in the Medical Examination Centre
• Meet and greet all customers and stakeholders
• Assist customers with completion of forms such as expense claims
• Prepare medical rooms and equipment, ensuring they are ready for the Medical Practitioner and customers
• Update and maintain records by use of computer system and accurately capture and enter data on to the relevant systems
• Regular telephone/email liaison with MSC - respond to all contacts from both internal & external customers made via all the available channels
• Provide cover at our other medical examination centres within the region
• Achieve customer and client KPI targets in relation to all contacts
• Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.

Skills

Administrative experience

Customer service

Communication skills

Organizational skills

Attention to detail

Ability to work under pressure

Multi-tasking

Tools

MS Office

Job description

We are seeking a dedicated and hardworking Medical Centre Administrator to join our team in Eniskillen. In this position, you will collaborate with your designated team and other associated teams to ensure the effective delivery of services to our customers. The ideal candidate will be an excellent communicator, highly organized, and capable of interacting with people in a caring, courteous, and professional manner.

This is an office-based role, and occasional travel to other sites across Northern Ireland may be required. Please note, the hours of work for this role are on a shift pattern Monday - Friday working 08:00-17:00.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Job title:

Medical Centre Administrator

Job Description

What you'll be doing:

• Run daily operations in the Medical Examination Centre
• Meet and greet all customers and stakeholders
• Assist customers with completion of forms such as expense claims
• Prepare medical rooms and equipment, ensuring they are ready for the Medical Practitioner and customers
• Update and maintain records by use of computer system and accurately capture and enter data on to the relevant systems
• Regular telephone/email liaison with MSC - respond to all contacts from both internal & external customers made via all the available channels
• Provide cover at our other medical examination centres within the region
• Achieve customer and client KPI targets in relation to all contacts
• Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.

What we're looking for:

• Previous experience in an administrative / customer facing role, preferably in an office environment
• Knowledge and experience of MS Office applications
• Excellent Customer Service skills - including telephone skills.
• Ability to gather relevant information from customers
• Superb organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Great attention to detail with the ability to multi-task.
• Excellent documentation, communication, and IT skills.
• Ability to travel within the area and possibly to other Capita locations.

What's in it for you?

• £26,227.50 annual salary
• Office based role
• 25 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Access to the Headspace app for you and up to 5 family or friends.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

Location:

Enniskillen

United Kingdom

Time Type:

Full time

Contract Type:

Permanent