Admin / Clerk / Receptionist

North Cumbria Integrated Care NHS Foundation Trust; Whitehaven; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

27 days annual holiday rising to 33

NHS discounts

Salary sacrifice schemes

Job summary

North Cumbria Integrated Care NHS Foundation Trust in Whitehaven is seeking a Clerk/Admin/Receptionist (Band 2) on a permanent basis, 26.5 hours per week. The role supports the pre‑assessment department within Theatres, Anaesthetics and Critical Care, delivering essential admin services.

The post requires GCSE English at C or higher, RSA Level 2 or NVQ Level 2 in Administration, and relevant admin experience.

Qualifications

• You must have GCSE English at minimum grade C or equivalent.
• RSA Level 2 or NVQ Level 2 in Administration or equivalent.
• Experience in administration within a healthcare or similar environment is preferred.

Responsibilities

• Provide high standard administrative support to the clinical team.
• Be the first point of contact for patients and visitors with a professional, patient‑focussed approach.
• Liaise with other departments, NHS Trusts and external agencies to ensure smooth day‑to‑day operations.

Skills

Communication skills

Teamwork

Administrative experience

Education

GCSE English

RSA Level 2

NVQ Level 2 in Administration

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Main area Theatres, Anaesthetics and Critical Care Grade NHS AfC: Band 2 Contract Permanent Hours

• Part time
• Flexible working

26.5 hours per week (Office hours) Job ref 262-A-26-8218702

Site West Cumberland Hospital Town Hensingham Whitehaven Salary £25,272 Per Annum Pro Rata Salary period Yearly Closing 02/09/2026 23:59

Job overview

Clerk /Admin/Receptionist - Band 2 Permanent 26.5 hours per week available

This is an opportunity to join the Theatres, Anaesthetics and Critical Care Collaborative. The service aims to provide a high quality, locally delivered, patient focussed service.

This role will be crucial to the efficient day to day delivery and support of the pre‑assessment department and will be located at the West Cumberland Hospital Whitehaven.

Main duties of the job

In this role you will often be the first point of contact for our patients therefore a professional, patient focused approach is key at all times. You will provide a high standard of administration support to the clinical team, liaising with other departments, patients, NHS Trusts and external agencies.

You must be educated to GCSE (minimum C Grade) standard, be trained to RSA level 2 standard and/or an NVQ level 2 in Administration and have the relevant experience, preferably having an administration background.

We are looking for someone with a pleasant, adaptable disposition who can remain calm under pressure and deal with a busy workload efficiently and effectively.

Excellent communication and interpersonal skills are required as well as a positive approach to working in a team.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

I f you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one‑off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one‑off payment.

NCIC can offer successful future employees the following benefits:

27‑day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Person specification

Qualifications

• GCSE in English language or equivalent
• RSA 2 word processing or equivalent

Knowledge and Experience

• Confidentiality.
• Equality issues.
• Use of a computer
• Medical terminology.
• Microsoft Office.
• Clerical or office based work.

Skills and Aptitudes

• Able to work as part of a team
• Able to use initiative appropriately
• Able to prioritise work to meet deadlines.
• Ability to maintain high standards of work
• Use of IT systems.

Other requirements

• Willing to undertake training and development
• Flexible approach to working patterns.
• Willing and able to travel cross site for the needs of the service

Employer certification / accreditation badges

Name Helen Hart

Job title Department Manager Pre‑assessment

Email address [e-mail]

Telephone number 01228 814255

Additional information

Sophie Jordan

General Manager

Theatres, Anaesthetics and Critical Care

07827883006