Medical Centre Operations Coordinator

Capita PLC; Enniskillen; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,227.50 per year (approx)

Office-based role

25 days holiday (rising to 27)

Volunteer day

Pension scheme

Life assurance

Cycle to work

Maternity leave

Shared parental leave

Job summary

Capita plc in Enniskillen is seeking a Medical Centre Administrator to run daily operations of the Medical Examination Centre, welcome customers, assist with forms, and prepare rooms and equipment for the Practitioner and clients.

You will maintain records in the computer system, handle telephone and email contacts, provide cover at other centres in the region, and deliver a high-quality, right-first-time customer experience while meeting KPI targets.

Qualifications

• Previous experience in an administrative / customer facing role.
• Knowledge and experience of MS Office applications.
• Excellent Customer Service skills - including telephone skills.
• Ability to gather relevant information from customers.
• Superb organizational, administrative, and planning skills.
• Ability to travel within the area and possibly to other Capita locations.

Responsibilities

• Run daily operations in the Medical Examination Centre
• Meet and greet all customers and stakeholders
• Assist customers with completion of forms such as expense claims
• Prepare medical rooms and equipment, ensuring they are ready for the Medical Practitioner and customers
• Update and maintain records by use of computer system and accurately capture and enter data on to the relevant systems
• Regular telephone/email liaison with MSC - respond to all contacts from both internal & external customers made via all the available channels
• Provide cover at our other medical examination centres within the region
• Achieve customer and client KPI targets in relation to all contacts
• Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.

Skills

Administrative experience

Customer service

Communication skills

Organizational skills

Attention to detail

Ability to work under pressure

Multi-tasking

Tools

MS Office

Job description

Capita plc in Enniskillen is seeking a Medical Centre Administrator to run daily operations of the Medical Examination Centre, welcome customers, assist with forms, and prepare rooms and equipment for the Practitioner and clients.

You will maintain records in the computer system, handle telephone and email contacts, provide cover at other centres in the region, and deliver a high-quality, right-first-time customer experience while meeting KPI targets.