Digital Care Navigator: Patient Access & Scheduling

The Methodist Church in Britain; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Full training and ongoing support

Personal and professional development

Job summary

The Humbleyard Practice in the United Kingdom is seeking a Digital Care Advisor to triage online patient requests, route them to the right team, and handle digital forms and appointment coordination. You will work within the Digital Care Team, using SystmOne and SystmConnect, with full training provided.

You'll need strong IT and data skills, experience in public-facing roles, and the ability to communicate clearly under pressure while maintaining strict confidentiality.

Qualifications

• Strong IT skills
• Friendly, organised and compassionate, communicating clearly and calm under pressure
• Maintaining strict confidentiality

Responsibilities

• Review online patient requests and direct them to the appropriate team, clinician or service
• Review and process digital forms
• Manage tasks and document workflows
• Arrange appointments in line with practice procedures
• Maintain accurate patient records
• Work with the Dashboard GP and wider clinical and non-clinical teams to support safe, efficient patient care
• Respond to healthcare professional enquiries
• Manage NHS 111 appointment bookings
• Process requests through SystmOne and SystmConnect

Skills

IT skills

Customer service

Confidentiality

Organised

Tools

SystmOne

SystmConnect

Microsoft Office 365

Job description

The Humbleyard Practice in the United Kingdom is seeking a Digital Care Advisor to triage online patient requests, route them to the right team, and handle digital forms and appointment coordination. You will work within the Digital Care Team, using SystmOne and SystmConnect, with full training provided.

You'll need strong IT and data skills, experience in public-facing roles, and the ability to communicate clearly under pressure while maintaining strict confidentiality.