Read more

Operose Health; Daimler Green; On-site; GBP 21,000 - 25,000; Full time

Job summary

Operose Health is seeking an experienced GP receptionist to provide comprehensive reception and administrative support across two practices. You will manage patient data, process referrals, and handle communications using EMIS Web and Docman with strict NHS confidentiality.

Key duties include registering new patients, updating demographics, coding and filing documents, and supporting audits. You will work in a fast-paced primary care setting with a focus on accuracy and patient service.

Qualifications

• Previous Receptionist experience (preferably in a GP or healthcare setting).
• Experience using EMIS Web.
• Experience with Docman.
• Strong attention to detail and accuracy.
• Excellent organisational and communication skills.
• Ability to prioritise workload in a busy environment.
• Knowledge of NHS referral pathways and e-RS.
• Understanding of medical terminology.
• Experience in primary care administration.
• Fast-paced GP practice setting.
• High volume of patient data and administrative tasks.
• Team-based working with clinicians and admin staff.

Responsibilities

• Register new patients onto EMIS Web.
• Process patient deductions and transfers.
• Update and amend patient demographic details (address, contact details, GP links).
• Ensure accurate record-keeping in line with NHS guidelines.
• Document Management (Docman).
• Process incoming clinical documents via Docman.
• Accurately code and allocate documents to relevant clinicians.
• Scan, upload, and file patient correspondence.
• Ensure documents are reviewed and actioned in a timely manner.
• Task Management: Manage and action tasks within EMIS Web.
• Assign tasks to appropriate clinicians or team members.
• Monitor outstanding tasks and ensure timely completion.
• Respond to internal task queries efficiently.
• Monitor shared practice email inboxes.
• Respond to patient and third-party enquiries appropriately.
• Forward clinical or urgent queries to relevant staff.
• Maintain professional and confidential communication at all times.
• General Administrative Duties.
• Handle general administrative queries from patients and staff.
• Assist with audits, data collection, and reporting when required.
• Answer patients calls and cover reception when required.
• Compliance & Confidentiality: Adhere to GDPR and NHS confidentiality guidelines.
• Ensure all patient information is handled securely.
• Follow practice policies and procedures.

Skills

Communication

Attention to detail

Organisational skills

Prioritisation

Teamwork

NHS knowledge

Medical terminology

Tools

EMIS Web

Docman

Job description

To provide comprehensive reception and administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices.

Key Responsibilities

• Register new patients onto EMIS Web
• Process patient deductions and transfers
• Update and amend patient demographic details (address, contact details, GP links)
• Ensure accurate record-keeping in line with NHS guidelines
• Document Management (Docman)
• Process incoming clinical documents via Docman
• Accurately code and allocate documents to relevant clinicians
• Scan, upload, and file patient correspondence
• Ensure documents are reviewed and actioned in a timely manner
• Task Management
• Manage and action tasks within EMIS Web
• Assign tasks to appropriate clinicians or team members
• Monitor outstanding tasks and ensure timely completion
• Respond to internal task queries efficiently
• Monitor shared practice email inboxes
• Respond to patient and third-party enquiries appropriately
• Forward clinical or urgent queries to relevant staff
• Maintain professional and confidential communication at all times
• General Administrative Duties
• Handle general administrative queries from patients and staff
• Assist with audits, data collection, and reporting when required.
• Answer patients calls and cover reception when required.
• Compliance & Confidentiality
• Adhere to GDPR and NHS confidentiality guidelines
• Ensure all patient information is handled securely
• Follow practice policies and procedures

Person Specification

• Previous Receptionist experience (preferably in a GP or healthcare setting)
• Experience using EMIS Web
• Experience with Docman
• Strong attention to detail and accuracy.
• Excellent organisational and communication skills
• Ability to prioritise workload in a busy environment
• Knowledge of NHS referral pathways and e-RS
• Understanding of medical terminology
• Experience in primary care administration
• Fast-paced GP practice setting
• High volume of patient data and administrative tasks
• Team-based working with clinicians and admin staff