Maternity Pathway Coordinator: Frontline Support

Allscreens Nationwide Ltd; Peterborough; On-site; GBP 22,000 - 26,000; Full time

Job summary

Allscreens Nationwide Ltd invites applications for a Pathway Coordinator role at Peterborough City Hospital in the Maternity Unit. The post focuses on efficient patient pathways, prompt appointment booking, and professional communication with service users and hospital staff.

We value confidentiality, teamwork, and excellent documentation. The successful candidate will handle calls, emails and in-person inquiries while maintaining high standards of service in a busy maternity outpatient setting.

Qualifications

• Strong communication and interpersonal skills to liaise with service users, families and staff.
• Ability to maintain confidentiality in all patient-related information.
• Proactive team player with ability to work across multidisciplinary teams.

Responsibilities

• Ensure workload is completed in line with KPI’s.
• Receive and respond to calls; escalate issues as needed.
• Process electronic referrals to maternity care; book appointments timely.
• Act as first point of contact for service users in Maternity Assessment Unit.
• Maintain patient documentation per Trust guidelines and ensure accuracy.

Skills

Communication skills

Confidentiality

Teamwork

Telephone handling

Documentation

Reception/Front desk

Job description

Allscreens Nationwide Ltd invites applications for a Pathway Coordinator role at Peterborough City Hospital in the Maternity Unit. The post focuses on efficient patient pathways, prompt appointment booking, and professional communication with service users and hospital staff.

We value confidentiality, teamwork, and excellent documentation. The successful candidate will handle calls, emails and in-person inquiries while maintaining high standards of service in a busy maternity outpatient setting.