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Allscreens Nationwide Ltd; Peterborough; On-site; GBP 22,000 - 26,000; Full time

Job summary

Allscreens Nationwide Ltd invites applications for a Pathway Coordinator role at Peterborough City Hospital in the Maternity Unit. The post focuses on efficient patient pathways, prompt appointment booking, and professional communication with service users and hospital staff.

We value confidentiality, teamwork, and excellent documentation. The successful candidate will handle calls, emails and in-person inquiries while maintaining high standards of service in a busy maternity outpatient setting.

Qualifications

• Strong communication and interpersonal skills to liaise with service users, families and staff.
• Ability to maintain confidentiality in all patient-related information.
• Proactive team player with ability to work across multidisciplinary teams.

Responsibilities

• Ensure workload is completed in line with KPI’s.
• Receive and respond to calls; escalate issues as needed.
• Process electronic referrals to maternity care; book appointments timely.
• Act as first point of contact for service users in Maternity Assessment Unit.
• Maintain patient documentation per Trust guidelines and ensure accuracy.

Skills

Communication skills

Confidentiality

Teamwork

Telephone handling

Documentation

Reception/Front desk

Job description

We are looking for a friendly individual to join our team or Pathway Coordinators at Peterborough City Hospital within the Maternity Unit. If you are confident, helpful and kind we would like to hear from you.

• EnsureworkloadiscompletedinlinewithKPI’s
• WorkcloselywiththeScreeningFailsafeOfficertoensurethatallwomenbookingfor maternity care are offered Screening within the correct time frame.
• Receive and respond appropriately to calls, escalating issues effectively and in a timely manner.
• Projectaprofessionalandhelpfulmanner,ensuringthatconfidentialityismaintainedatalltimes.
• Toparticipateasateammember,liaisingwiththepublicandhospitalstaff inallclinical areas daily.
• Toprocesselectronicreferralstomaternitycare,ensuringthatreferrals are booked in a timely manner in line with National, Local and Trust targets.
• Toactasthefirst point of contactforserviceusersutilisingthe MaternityAssessmentUnit
• Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.
• Please see further information on the role attached or call for an informal conversation.
• Provide excellent communication skills with service users, their families andcolleague's.Conveyroutineinformationtoserviceusers,escalatingtoaregisteredmidwife as required.
• Maintain patient documentation relating to care given by yourself in accordancewithTrustguidelines,andpromoteaccuratedocumentationwithin the team.
• Booking patients into specific clinics according tospecialty.
• Manage telephone calls, voicemails, email and face to face enquiries in a professional and informative manner.
• Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments.
• Communicateeffectivelywithinthemultidisciplinaryteam.
• Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.

This advert closes on Wednesday 23 Sep 2026