Matchday Fan Support Specialist (Casual)

Brentford FC; Brentford; On-site; GBP 2,066,000 - 2,893,000; Part time

Job summary

Brentford FC is seeking casual Fan Support Team Members to enhance the matchday experience at the Gtech Community Stadium. You will be the friendly face on matchdays, offering information and support to fans.

Roles include assisting fans with entering/exiting, wheelchair accessibility, gathering feedback, and guiding visitors to local amenities, with training provided and a commitment to exceptional service.

Qualifications

• Experience of providing good customer service and an interest in fan engagement.
• Good communication and interpersonal skills.
• Ability to deal with complaints and suggestions with empathy.
• Enthusiastic, friendly and energetic manner with a genuine desire to provide outstanding service for all fans.
• Available to work a variety of hours, including weekends and evenings and most matchdays.

Responsibilities

• Create and promote a safe, inclusive and welcoming environment for all supporters visiting the Gtech Community Stadium.
• Support fans entering, exiting and navigating the stadium, providing information, directions and assistance where required.
• Provide accessibility support for home and away supporters, including wheelchair assistance and accompanying fans around the stadium where appropriate.
• Gather supporter feedback on matchdays and assist with comments, suggestions and complaints to help improve the fan experience.
• Provide information and guidance regarding the local area, community initiatives and transport options.
• Support the delivery of stadium tours, fan events and other Brentford FC fixtures and events.
• Work collaboratively with teammates across the Club to deliver an outstanding matchday experience for all supporters.

Skills

Customer service

Fan engagement

Communication skills

Problem solving

Teamwork

Job description

Brentford FC is seeking casual Fan Support Team Members to enhance the matchday experience at the Gtech Community Stadium. You will be the friendly face on matchdays, offering information and support to fans.

Roles include assisting fans with entering/exiting, wheelchair accessibility, gathering feedback, and guiding visitors to local amenities, with training provided and a commitment to exceptional service.