Matchday Fan Experience Assistant - Casual

Brentford FC Limited; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Brentford FC Limited is recruiting a Fan Support Team Member on a casual basis to assist supporters and enhance the matchday experience at the Gtech Community Stadium. You will be a friendly face, providing information, directions and assistance throughout matchdays.

The role emphasizes welcoming fans, offering accessibility support and gathering feedback to improve services while working with various Club departments to deliver an outstanding experience.

Qualifications

• Experience of providing good customer service on matchdays.
• Interest in engaging with fans and the football community.
• Excellent communication and interpersonal skills.

Responsibilities

• Create a welcoming environment for supporters on matchdays.
• Provide information and assistance to fans entering and navigating the stadium.
• Offer accessibility support and assist fans with mobility needs.
• Gather feedback to help improve the fan experience.
• Assist with local area information and transport options.
• Support stadium tours, events and Brentford FC fixtures.

Job description

Brentford FC Limited is recruiting a Fan Support Team Member on a casual basis to assist supporters and enhance the matchday experience at the Gtech Community Stadium. You will be a friendly face, providing information, directions and assistance throughout matchdays.

The role emphasizes welcoming fans, offering accessibility support and gathering feedback to improve services while working with various Club departments to deliver an outstanding experience.