Matchday Experience Coordinator - Premium & Fan Engagement

Sunderland AFC; Sunderland; On-site; GBP 26,000 - 32,000; Full time

Job summary

Sunderland AFC in Sunderland, England, is seeking a Matchday Coordinator to deliver a first-class supporter experience at first team home games and major events. You will manage planning, coordination and delivery across Premium Experience, Fanzones, public catering areas, entertainment, and stadium tours.

You will collaborate with internal departments and external partners, research best practices, and ensure welcoming, engaging matchdays.

Qualifications

• We are seeking an organised, proactive and supporter-focused coordinator with strong communication skills and a commitment to delivering outstanding customer experiences.

Responsibilities

• Lead planning, coordination and delivery of key matchday experience areas (Premium Experience, Fanzones, public catering, entertainment, stadium tours).
• Coordinate matchday activities across supporters, guests and stakeholders.
• Collaborate with internal departments, external partners and suppliers to raise standards across matchdays and major events.
• Research best practices across the industry and explore ideas from competitor venues to improve experiences.

Skills

Organised

Proactive

Strong communication skills

Customer experience

Job description

Sunderland AFC in Sunderland, England, is seeking a Matchday Coordinator to deliver a first-class supporter experience at first team home games and major events. You will manage planning, coordination and delivery across Premium Experience, Fanzones, public catering areas, entertainment, and stadium tours.

You will collaborate with internal departments and external partners, research best practices, and ensure welcoming, engaging matchdays.