Fan Engagement and Events Coordinator

Newcastle United Football Club; Newcastle upon Tyne; On-site; GBP 25,000 - 32,000; Full time

Job summary

Newcastle United Football Club is seeking a Fan Engagement and Events Coordinator to support the supporter services team. You will help deliver the club's fan engagement plan by coordinating supporter consultations, workshops and events, and by creating accessible opportunities for supporters in the UK and overseas to engage with the Club.

You will maintain accurate engagement and event data, build relationships with Official Supporters' Clubs, and provide insights that inform decision-making

Qualifications

• Experience coordinating supporter consultations, workshops and events.
• Ability to manage engagement data, dashboards and reports.
• Excellent communication and relationship-management with supporter groups.
• Willingness to work matchdays and overseas activity.

Responsibilities

• Support delivery of the Club's Fan Engagement Plan and activities to improve supporter experience.
• Coordinate supporter consultations, workshops and events along with planning, logistics, costs, attendance, feedback and actions.
• Manage day-to-day relationships with Official Supporters' Clubs and ensure member benefits are delivered.
• Deliver meaningful in-person and digital engagement opportunities for supporters in the UK and globally.
• Maintain accurate engagement and event data, databases, dashboards and reports; evaluate initiatives and propose improvements.
• Collaborate with colleagues across Supporter Services and other Club teams to enhance fan experience.
• Identify and manage risks associated with engagement activities and events in line with Club policies.
• Stay updated on supporter-engagement best practices and regulatory requirements.
• Work flexibly including matchdays, evenings, weekends and overseas activity.

Skills

Fan engagement

Event coordination

Stakeholder management

Data reporting

Tools

CRM software

Excel

Job description

Be part of something bigger. Bring supporters closer to the Club and help create experiences that matter.

We are the heartbeat of the city, a club with bold ambitions on a global stage and deep roots in our community. If you're driven to raise the bar, make an impact and play your part in a high-performance environment, you'll find the platform, the people and the pride to do your best work here.

We work as One Club, with excellence, integrity, accountability and relentless ambition at the heart of everything we do.

We're looking for a passionate and knowledgeable football professional to help us nurture talent and support performance on and off the pitch. This role plays an important part in delivering high standards, supporting player development, and helping us create the best possible environment for success across the Club.

About the role

We are looking for an organised, proactive and supporter-focused Fan Engagement and Events Coordinator to join our Supporter Services team. Working closely with the Fan Engagement Manager, you will help deliver Newcastle United's fan engagement strategy by coordinating supporter consultations, workshops, events and wider engagement activity.

You will help create accessible and meaningful opportunities for supporters in the UK and overseas to engage with the Club, while ensuring feedback is captured, understood and translated into practical actions that improve the supporter experience. You will also support relationships with Official Supporters' Clubs, maintain accurate engagement and event information, and provide insight that supports decision-making and evidences fan consultation activity.

What you'll do

• Support the delivery of the Club's Fan Engagement Plan and activity designed to improve the supporter experience.
• Coordinate supporter consultations, workshops and events, including planning, logistics, costs, attendance, feedback and follow-up actions.
• Manage day-to-day relationships with Official Supporters' Clubs and help ensure member benefits and information are delivered accurately.
• Deliver meaningful in-person and digital engagement opportunities for supporters in the UK and across the global fanbase.
• Maintain accurate supporter, engagement and event data, databases, dashboards and reports. Evaluate engagement initiatives and events, identify learning and recommend practical improvements.
• Help build positive relationships with supporters, fan groups and representative bodies. Work collaboratively with colleagues across Supporter Services and other Club teams supporting the fan experience.
• Identify and manage risks connected with engagement activity and events in line with Club policies and procedures.
• Keep up to date with supporter-engagement good practice, industry developments and relevant regulatory requirements.
• Work flexibly when required, including matchdays, evenings, weekends and overseas activity.

The team

You'll join a committed football department working collaboratively across coaching, performance, analysis, medical and player care teams. Together, we work with pace, purpose and a shared commitment to excellence, creating an environment where every player and colleague can thrive.

We are united by a One Club mindset, supporting each other, taking accountability for our work, and continually looking for ways to improve.

United As One

We're committed to building an inclusive, high-performance culture where everyone feels safe, respected and able to thrive. Equality, diversity and inclusion are central to who we are, and we believe the diversity of our people is one of our greatest strengths.

We work as One Club, reflecting the communities we serve, acting with integrity, and creating an environment where everyone can be their authentic self and achieve their full potential.

Safeguarding

We're committed to creating an environment where everyone is safe, heard, valued and able to thrive. Safeguarding and welfare are central to the way we work, and we expect everyone to play their part in doing the right thing and upholding the highest standards of care.

This position is UK based and requires proof of the right to live and work in the UK.

All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work.

Please note, we do not sponsor applicants without the right to work in the UK.