Matchday Bar Supervisor: Lead Premium Stadium Service

Sodexo Group; Newcastle upon Tyne; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Sodexo Live! at St James’ Park, Newcastle United Football Club is seeking experienced bar supervisors to join our team for seasonal matchdays and events. You will oversee bars, lead casual staff, and ensure premium service in a fast-paced stadium setting.

Responsibilities include stock control, tills, compliance with Challenge 25, and maintaining high standards of cleanliness and safety. This role offers opportunities for development within a world-leading catering and facilities management

Qualifications

• Previous experience in a supervisory or senior bar role within hospitality, events, or stadium environments.

Responsibilities

• Supervise day-to-day operations of hospitality bars on matchdays and event days, ensuring smooth and efficient service.
• Lead, support, and motivate bar staff to deliver high-quality customer service in a premium environment.
• Ensure bars are fully set up before service, including stock, glassware, equipment, and presentation standards.
• Oversee drink service to ensure speed, accuracy, and consistency across all hospitality areas.
• Monitor staff performance during service and provide on-the-spot guidance and support where needed.
• Handle guest enquiries, requests, and complaints professionally and promptly.
• Ensure compliance with licensing laws, including Challenge 25 and responsible alcohol service.
• Manage tills and payment procedures to ensure accuracy and security.
• Monitor stock levels, report shortages, and support stock rotation and replenishment.
• Liaise with cellar and hospitality room teams to ensure seamless service delivery.
• Maintain high standards of cleanliness, hygiene, and organisation across all bar areas.
• Ensure all health & safety, food safety, and stadium operational procedures are followed.
• Support queue management and service flow during peak periods to maximise efficiency.
• Assist with opening and closing procedures, including setup, reconciliation, and end-of-day reporting.
• Maintain a calm, professional, and solution-focused approach in a fast-paced, high-pressure stadium environment.
• Support training and onboarding of casual bar staff where required

Skills

Leadership

Customer service

Bar operations

Licensing compliance

Cash handling

Staff mentorship

Job description

Sodexo Live! at St James’ Park, Newcastle United Football Club is seeking experienced bar supervisors to join our team for seasonal matchdays and events. You will oversee bars, lead casual staff, and ensure premium service in a fast-paced stadium setting.

Responsibilities include stock control, tills, compliance with Challenge 25, and maintaining high standards of cleanliness and safety. This role offers opportunities for development within a world-leading catering and facilities management