Premium Stadium Hospitality Supervisor

Sodexo; Newcastle upon Tyne; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Sodexo Live! St James' Park in Newcastle is hiring for a hospitality supervisor to lead matchday and event room operations, ensuring premium guest experiences. You will coordinate staff, manage setup, and deliver high standards across food & beverage service.

The role requires strong leadership, excellent guest service, and the ability to work evenings, weekends, and large events in a fast-paced stadium environment.

Qualifications

• Experience in hospitality supervision, room management, or premium service delivery.
• Strong leadership to coordinate a fast-paced team.
• Excellent guest service with VIP/corporate hospitality experience.

Responsibilities

• Oversee the smooth operation of assigned hospitality rooms on matchdays and event days, ensuring a premium guest experience
• Lead and coordinate hospitality staff, ensuring clear communication, task allocation, and high service standards
• Ensure rooms are fully set up before guest arrival, including layout, table settings, stock, and presentation standards
• Welcome and liaise with guests, providing a professional and attentive point of contact throughout the event
• Monitor food and beverage service to ensure timely delivery, correct presentation, and guest satisfaction
• Work closely with kitchen, bar, and front-of-house teams to ensure seamless coordination of service
• Manage room flow, seating arrangements, and service timing in line with hospitality schedules
• Handle guest enquiries, requests, and complaints promptly and professionally
• Ensure all health & safety, food hygiene, allergen, and licensing regulations are followed at all times
• Oversee stock levels within hospitality rooms and request replenishment as needed
• Maintain cleanliness, organisation, and presentation standards throughout service
• Supervise till operations and ensure accurate billing procedures where applicable
• Support staff performance during service, providing guidance and on-the-spot problem solving
• Complete opening and closing duties, including setup checks, breakdown, and end-of-day reporting
• Maintain a calm, professional, and solution-focused approach in a fast-paced, high-pressure stadium environment

Skills

Hospitality supervision

Room management

Events

Premium food & beverage service

Job description

Sodexo Live! St James' Park in Newcastle is hiring for a hospitality supervisor to lead matchday and event room operations, ensuring premium guest experiences. You will coordinate staff, manage setup, and deliver high standards across food & beverage service.

The role requires strong leadership, excellent guest service, and the ability to work evenings, weekends, and large events in a fast-paced stadium environment.