Marketwide Claims Oversight Leader

CO1001 Corporation of Lloyd’s; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Lloyds is the world's leading insurance and reinsurance marketplace, seeking a Head of Claims Oversight to strengthen claims performance across the Lloyds market. You will lead a high‑performing team, challenge stakeholders, and drive data‑led improvements across managing agents and market groups.

In this senior role you will influence the claims strategy, engage with senior market leaders, and partner with operations, underwriting and pricing functions to deliver superior market outcomes.

Qualifications

• Significant claims experience gained in an operational, technical or oversight environment.
• Strong knowledge of claims management and risk within insurance/financial services.
• Understanding of Lloyds, the London Market and international insurance markets.
• Experience engaging with senior stakeholders in complex organisations.
• Evidence of influencing and negotiating challenging issues to reach outcomes.
• Experience leading and developing teams or subject matter experts.
• Ability to interpret complex information and translate into clear recommendations.
• Strong decision-making and problem-solving skills with delivery focus.
• Experience delivering business change or improvement.

Responsibilities

• Lead our Claims Oversight team and ensure managing agents deliver claims services meeting Lloyds expectations and supporting strong syndicate performance.
• Identify and respond to emerging claims performance risks, taking proportionate action.
• Use claims data and management information to turn insight into market actions.
• Build trusted relationships with senior leaders across managing agents, brokers and market groups.
• Represent Lloyds in day-to-day claims matters and liaise with the LMA on claims.
• Lead claims response for Lloyds Major Event Response activity.
• Collaborate with Claims Operations, Claims Insight, Underwriting, Pricing, Reserving, Customer and Culture teams.
• Influence the development of Lloyds claims and performance management strategy.
• Lead and develop a high-performing Claims Oversight team.

Skills

Claims expertise

Claims management

Stakeholder influence

Leadership

Analytical thinking

Change management

Risk knowledge

London Market familiarity

Negotiation

Decision making

Job description

Lloyds is the world's leading insurance and reinsurance marketplace, seeking a Head of Claims Oversight to strengthen claims performance across the Lloyds market. You will lead a high‑performing team, challenge stakeholders, and drive data‑led improvements across managing agents and market groups.

In this senior role you will influence the claims strategy, engage with senior market leaders, and partner with operations, underwriting and pricing functions to deliver superior market outcomes.