Claims Performance & Oversight Lead

Lloyd; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

Lloyd’s is seeking a Claims Oversight Manager to shape and strengthen claims performance across the Lloyd’s market. You will oversee a portfolio of managing agents, driving better outcomes and engaging senior stakeholders to support continuous improvement.

In this role you will monitor claims performance, assess risks, and ensure compliance with Claims Principles while promoting accountability and data-driven decision making across a complex stakeholder network.

Qualifications

• Experience in claims, conduct risk, delegated authority or related oversight functions.
• Strong knowledge of London and international insurance markets.
• Good understanding of claims, legal and regulatory issues affecting the insurance sector.

Responsibilities

• Oversee claims performance across a portfolio of managing agents and ensure alignment with Lloyd's Claims Principles.
• Identify emerging risks, trends and opportunities for improvement.
• Build trusted relationships with senior stakeholders across managing agents and the Corporation.

Skills

Claims expertise

Stakeholder management

Data analysis

Regulatory knowledge

Communication

Change management

Job description

Lloyd’s is seeking a Claims Oversight Manager to shape and strengthen claims performance across the Lloyd’s market. You will oversee a portfolio of managing agents, driving better outcomes and engaging senior stakeholders to support continuous improvement.

In this role you will monitor claims performance, assess risks, and ensure compliance with Claims Principles while promoting accountability and data-driven decision making across a complex stakeholder network.