Marketplace Compliance & Operations Specialist

TQR Consultancy Ltd; Devon and Torbay; On-site; GBP 32,000 - 46,000; Full time

Job summary

TQR Consultancy Ltd is seeking a proactive Compliance Executive / Seller Compliance & Marketplace Operations Assistant for its rapidly expanding e-commerce marketplace team in Plymouth, Devon. You will monitor sellers, identify compliance risks and support operational processes across reporting and documentation.

The role offers exposure to data analysis, marketplace performance and cross-team collaboration, with multiple roles available as the business grows.

Qualifications

• Strong attention to detail and excellent organisational skills.
• Good working knowledge of Microsoft Excel, including formulas, filters, lookups and basic data analysis.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Confident in working with data, reporting and spreadsheets.
• Interest in e-commerce and online marketplaces.

Responsibilities

• Conducting new seller due diligence and compliance checks.
• Monitoring seller accounts and identifying potential risk indicators.
• Escalating compliance and operational concerns to the appropriate teams.
• Maintaining accurate seller records, trackers and operational documentation.
• Producing regular reports covering seller performance, orders and compliance metrics.
• Monitoring late orders, cancellations and customer service issues.
• Investigating operational issues and escalating them to relevant internal teams; supporting product and catalogue audits.
• Monitoring seller stock availability and delivery performance.
• Managing and updating internal reporting spreadsheets and dashboards.
• Supporting marketplace ticket management through Zendesk and other systems.
• Assisting with onboarding and setup of new sellers.
• Collaborating with internal teams to resolve seller queries and operational issues; identifying trends and risks.
• Supporting the wider Marketplace team with reporting, analysis and operational administration.
• Identifying opportunities to improve processes and suggesting efficiency enhancements.
• Providing general administrative support across marketplace operations.

Skills

Excel and data analysis

Attention to detail

Organisational skills

Communication skills

Multitasking

E-commerce interest

Tools

Zendesk

Job description

TQR Consultancy Ltd is seeking a proactive Compliance Executive / Seller Compliance & Marketplace Operations Assistant for its rapidly expanding e-commerce marketplace team in Plymouth, Devon. You will monitor sellers, identify compliance risks and support operational processes across reporting and documentation.

The role offers exposure to data analysis, marketplace performance and cross-team collaboration, with multiple roles available as the business grows.