KYC & Seller Compliance Assistant

Zachary Daniels; West End; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

22 days annual leave

Hybrid working

Permanent, full-time position

Job summary

Zachary Daniels in London is seeking a KYC & Seller Compliance Assistant to join the Marketplace team on a hybrid basis. The role focuses on onboarding and verification of sellers, ongoing compliance monitoring and accurate record-keeping.

You will work with cross-functional teams to resolve issues, produce performance reports and support audits, helping ensure marketplace operations run smoothly.

Qualifications

• Experience conducting KYC checks or seller due diligence.
• Understanding of KYC procedures and verifying business information.
• Excellent attention to detail and organizational skills.
• Proficient in Excel and data analysis.
• Strong written and verbal communication.
• Ability to manage multiple tasks and priorities.
• Proactive in identifying discrepancies and escalating issues.
• Team player with collaborative approach.

Responsibilities

• Conduct KYC checks and due diligence on new marketplace sellers.
• Review seller documentation for completeness and accuracy.
• Assist onboarding, account setup and ongoing verification.
• Monitor seller accounts for discrepancies and risks.
• Maintain seller records, trackers and documentation.
• Produce regular reports on performance, orders and compliance metrics.
• Support product and catalogue audits for accurate listings.
• Assist with Zendesk ticket management.
• Collaborate with internal teams to resolve seller queries.
• Identify opportunities to improve compliance processes.
• Provide general administrative support to the Marketplace team.

Skills

KYC checks

Seller verification

Data analysis

Excel

Documentation

Attention to detail

Tools

Zendesk

CRM systems

Job description

KYC & Seller Compliance Assistant | London - Hybrid (2 days per week in the office)

Holiday: 22 days annual leave
Contract: Permanent, full-time

We're working with a successful and rapidly growing retail business to recruit a Seller Compliance & Analyst Assistant to join its expanding Marketplace team.

This is an excellent opportunity for someone with experience in KYC (Know Your Customer), seller verification or compliance checks who is looking to develop their career within e-commerce and online marketplace operations.

Reporting directly to the Seller Compliance Analyst Lead, you'll support the onboarding and verification of new sellers, monitor ongoing compliance, maintain accurate records and assist with reporting to ensure marketplace operations run smoothly.

Key Responsibilities

• Conduct KYC checks and due diligence on new marketplace sellers, verifying business information and supporting documentation.
• Review seller documentation to ensure information is complete, accurate and meets internal compliance requirements.
• Support seller onboarding, account setup and ongoing verification processes.
• Monitor seller accounts and flag discrepancies, potential compliance risks or operational concerns.
• Maintain accurate seller records, compliance trackers and supporting documentation.
• Produce regular reports on seller performance, orders and compliance metrics.
• Monitor late orders, cancellations, customer service issues and delivery performance.
• Investigate and escalation compliance and operational issues to the relevant internal teams.
• Support product and catalogue audits to ensure listing information remains accurate.
• Monitor seller stock availability and fulfilment performance.
• Maintain internal reporting spreadsheets, dashboards and systems.
• Assist with marketplace ticket management through Zendesk and other relevant platforms.
• Work collaboratively with internal teams to resolve seller queries and operational issues.
• Identify opportunities to improve compliance processes and operational efficiency.
• Provide general administrative support to the Marketplace team.

About You

We're looking for a detail-oriented and proactive individual with a strong understanding of compliance processes and the importance of accurate customer and business verification.

Essential requirements:

• Previous experience conducting KYC checks, seller verification or business due diligence.
• Understanding of Know Your Customer procedures and the importance of verifying business information and supporting documentation.
• Excellent attention to detail and strong organisational skills.
• Confident using Microsoft Excel, including basic formulas and data analysis.
• Good written and verbal communication skills.
• Comfortable working with data, reporting and compliance documentation.
• Ability to manage multiple tasks and prioritise workload effectively.
• A proactive approach to identifying discrepancies, investigating issues and escalating concerns appropriately.
• Ability to work collaboratively within a team environment.

Experience in e-commerce, online marketplaces, seller onboarding or compliance monitoring would be advantageous.

What's on Offer?

• 22 days annual holiday
• Hybrid working - 2 days per week in the London office
• Permanent, full-time position
• The opportunity to develop your compliance and analytical skills within a growing retail business
• Exposure to seller onboarding, KYC, marketplace operations and performance reporting

Interested?

If you have hands-on KYC experience, a keen eye for detail and an interest in developing your career within compliance and e-commerce, we'd love to hear from you.

BBBH37852