Marketing Support Administrator

HSS Hire Ireland; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking team as a Training Support Administrator, where you will empower individuals with essential skills for a safe working environment. This role involves managing certifications, providing top-notch customer service, and maintaining organized records. As part of an innovative company, you will have the opportunity to contribute to a culture of safety and excellence. Enjoy unique perks like additional annual leave on your birthday and opportunities for community involvement. If you are passionate about making a difference and driving change in the industry, this is the perfect opportunity for you.

Benefits

Birthday Leave

Voluntary Work Day

Training and Development

Wellbeing and Healthcare Support

Discounts on Purchases

Flexible Benefits

Qualifications

• Experience in administration with excellent customer service skills.
• Strong organizational and problem-solving abilities.

Responsibilities

• Distribute certifications and maintain accurate records.
• Provide excellent customer service and assist with inquiries.
• Establish effective working relationships and pursue personal development.

Skills

Customer Service Skills

Organizational Skills

Problem Solving

Team Player

Education

Experience in Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Training Support Administrator
Remote working

At HSS Training, we’re not just about training—we’re about empowering people with the knowledge and skills to work safely and confidently. As the UK’s leading provider of health, safety, and technical training, we deliver over 400 industry-recognised courses across multiple sectors, from construction to utilities and beyond.

Now, we’re looking for a Training Support Administrator to join our dynamic team. If you’re passionate about delivering expert solutions, building client relationships, and making workplaces safer, this role is for you.

A typical day:

• Receive certification and correctly distribute these on to our clients via email and post.
• Receipt Payment Order’s and update records appropriately once certification is received.
• Maintain an accurate filing system.
• Register Training events and Apply for Certification with our awarding bodies.
• Provide excellent customer service.
• Assist with phone calls and general enquiries/queries via email and ticketing system.
• Communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service.
• Establish and maintain effective working relationships with co-workers, supervisors and the general public.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers and other people you meet in the course of your work.
• Be a key driver in serious about safety by leading from the front.

What you'll bring:

• Team player energy - working in a fast-paced and dynamic division.
• Excellent customer service skills, with experience of administration in a previous role.
• Organised and have experience in problem solving.
• Knowledge of Microsoft programs such as Word, Excel, Outlook etc.

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community.
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

Our ED&I promise:

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if your contribution will help grow our business we want to hear from you.

We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.

Don’t feel like you tick every box? Studies show that women are less likely to apply if they feel they don’t meet 100% of a role’s criteria. Diverse thinking is at the forefront of what makes us, us – so we encourage your application even if you do not tick every box, and if you have any questions, please email [e-mail] where one of the team will be in touch.