Director of Operations

DHL Supply Chain; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Director to lead strategic initiatives in the convenience and food sector. This prestigious role requires a leader with multisite experience and a proven track record in large-scale operations. You will inspire and empower teams, manage customer relationships, and drive continuous improvement to ensure exceptional service delivery. If you are passionate about fostering a high-performance culture and navigating complex challenges, this is an exciting opportunity to make a significant impact in a forward-thinking organization.

Qualifications

• Proven track record in leading high-performing teams.
• Experience in driving strategic direction within national contracts.

Responsibilities

• Lead strategic initiatives in budget and resource management.
• Oversee safe operations and deliver value through continuous improvement.

Skills

Leadership

Strategic Direction

Customer Service

Continuous Improvement

Problem Solving

Team Engagement

Education

Bachelor's Degree

Master's Degree

Job description

Join to apply for the Director of Operations role at DHL Supply Chain

Join to apply for the Director of Operations role at DHL Supply Chain

We are excited to present a prestigious opportunity for an Operations Director who brings profound expertise in the convenience and food sector. This role is crafted for an accomplished leader with multisite experience and a proven track record in large-scale leadership.

Do you have experience in network-wide, multisite warehousing and transportation? Have you successfully driven value from both open and closed book commercial mechanisms? If so, we would love to hear from you

Position Overview:

As an Operations Director with DHL Supply Chain, you will lead strategic initiatives in budget and resource management, operational performance, and talent development, all while gracefully interfacing with customers to negotiate and resolve their needs. In this pivotal role, you will establish annual and multi-year priorities and growth targets for each opportunity, skillfully balancing the diverse needs of multiple sites and customers..

Key Responsibilities:

People Leadership: You will champion deep team engagement, nurturing a sense of ownership and commitment among team members, ensuring they feel fully aligned and invested in our shared vision. Your leadership will inspire and empower the team, creating a warm environment where everyone feels valued and motivated to contribute to our collective success.

Operational Leadership: Through your team of General Managers, you will oversee world-class safe operations that deliver value through a clear continuous improvement agenda, ensuring we consistently delight our customers.

Customer Relationship Management: Serve as the primary interface for customer negotiations and issue resolution, proactively identifying opportunities to enhance and deepen customer relationships.

Contract Negotiation: Lead customer contract negotiations and manage third-party supplier negotiations, all while maintaining strict budget oversight.

Business Strategy Development: Connected to industry trends and market forces, formulate and execute plans to grow your business area.

Complex Problem Solving: Foster cooperation and partnership to provide integrated solutions to complex challenges, delivering clear and effective communication, collaboration, and influence to drive transformational change.

High-Performance Culture: Cultivate a culture of respect and excellence within your team, effectively managing a matrix environment. Focus on developing strong management capabilities through performance management, coaching, mentoring, and the professional development of teams and individuals.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• A track record of leading high performing engaged teams to enable the delivery of business objectives across all dimensions including people, financial, customer and operations.
• Experience in driving and setting strategic direction within a national contract.
• A passion for world class safe operations that deliver value through a clear continuous improvement agenda to ensure that we always delight our customers.
• Experience of network wide transformation and continuous improvement project leadership and delivery.
• Growth oriented and ambitious, with an obsession for exceptional customer service
• Fostering a culture that embraces new ideas, technologies and ways of thinking, adapting to changing environments and staying ahead of industry trends.
• Ability to remain resilient, competitive and forward thinking in an increasingly dynamic and complex organisation.
• Creative thinker with a commercial mindset, with demonstrable experience of mitigating risk and capitalising on opportunities.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage and Warehousing and Storage

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