Marketing Operations Lead

Centrica; Windsor; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading utility company in the UK is looking for a Marketing Operations Lead to optimise marketing processes and deliver operational excellence. This role, which offers a hybrid working model, requires proven experience in marketing operations, strong analytical skills, and the ability to manage stakeholder relationships. The successful candidate will oversee budgeting and agency partnerships, ensuring effective spend tracking and performance measurement. Expect weekly office presence in London during this strategic role.

Qualifications

• Proven experience in marketing operations and project leadership.
• Expertise in managing and forecasting marketing budgets.
• Strong analytical skills to optimise marketing performance.

Responsibilities

• Lead marketing financial forecasting and budget management.
• Manage agency relationships and performance against KPIs.
• Drive process improvements across different functions.
• Provide data-driven reporting to optimise ROI.

Skills

Marketing operations experience

Cross-functional project leadership

Analytical skills

Stakeholder relationship building

Process improvement

Job description

Marketing Operations Lead

Location: London / Windsor (FlexFirst hybrid working)

Overview

The Chief Customer Office drives commercial growth across Centrica Retail through exceptional customer experiences and compelling product and service propositions.

We're seeking a strategic Marketing Operations Lead to optimise marketing processes and deliver operational excellence across all UK retail brands, including British Gas and Hive. This role focuses on planning, execution, and efficiency-ensuring marketing budgets and agency partnerships deliver maximum impact.

Expect to be in London once a week in the office.

About the role

• Lead marketing financial forecasting and budget management, partnering with finance to track and optimise spend.
• Manage agency relationships, scopes of work, and performance against KPIs.
• Drive process improvements and standardised ways of working across marketing, finance, procurement, and legal.
• Provide clear, data-driven reporting to inform decisions and enhance ROI.

What We're Looking For

• Proven experience in marketing operations and cross-functional project leadership.
• Expertise in managing and forecasting multi-channel marketing budgets.
• Strong analytical skills with ability to use insights to optimise performance.
• Skilled in building collaborative relationships with stakeholders and partners.
• Ability to streamline processes and ensure governance and efficiency.