Marketing Delivery Manager — Lead Multi-Channel Campaigns

Toast, Inc.; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Toast, London-based, is seeking a Manager, Managed Marketing to lead and coach a team of Marketing Specialists delivering full‑service campaigns for restaurant partners in the UK. You will own capacity planning, SLAs, coaching, and cross‑functional collaboration with Product, Sales, and Finance to drive consistent outcomes and scalable playbooks.

This role emphasizes systems‑minded leadership, QA, and measurable results across Email, SMS, Social, Loyalty, and Gift Cards as you expand Toast’s UK

Qualifications

• 6+ years in marketing or marketing services, including 2+ years managing people.
• Experience running multi-channel programs across Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards.
• Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale.
• Strong marketing craft (strategy + execution) and coaching ability.
• Analytical, data-driven with KPIs and dashboards to guide the team.
• Exceptional communicator across functions (CS, Sales).
• Nice to have: restaurant, SMB, or martech experience; agency background spanning multiple channels.

Responsibilities

• Lead and develop a high-performing Specialist team: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team.
• Own service delivery excellence: manage book-of-business assignments and capacity, track service progress and deadlines, and maintain response and delivery SLAs
• Execute against existing playbooks/templates and flag gaps: evolve playbooks, scripts, and templates for kickoff, monthly planning, multi‑channel execution (Email/SMS/Social/Offers/Ads), and monthly reporting; drive consistency across Specialists while allowing for restaurant brand nuance.
• Measure what matters: monitor dashboards and visibility into pipeline, progress, and outcomes (e.g., plan on‑time rate, SLA adherence, campaign send/approval rates, channel performance).
• Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines.
• Partner cross‑functionally to unlock scale: collaborate with Product and the Product Strategy team to pilot features and chart the path to scale.
• Document learnings and case studies: sharing wins within the pod/team.
• Help build our UK playbook: London is a new market, refine playbooks, processes and best practices for the region.

Skills

Team leadership

Multi-channel marketing

Campaign management

Analytics and KPIs

Capacity planning

Cross-functional collaboration

Marketing strategy

Job description

Toast, London-based, is seeking a Manager, Managed Marketing to lead and coach a team of Marketing Specialists delivering full‑service campaigns for restaurant partners in the UK. You will own capacity planning, SLAs, coaching, and cross‑functional collaboration with Product, Sales, and Finance to drive consistent outcomes and scalable playbooks.

This role emphasizes systems‑minded leadership, QA, and measurable results across Email, SMS, Social, Loyalty, and Gift Cards as you expand Toast’s UK