Senior Campaign & Delivery Operations Manager

tms; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

tms is seeking a Senior Campaign Manager in the Digital & Games UK & ROI team to drive planning, coordination and delivery of key customer engagement programmes for McDonald’s, MyMcDonald’s Rewards Partnerships and seasonal activations.

The role focuses on structuring, visibility and operational excellence across the team, enabling delivery through strong organisation, planning and financial management, while managing stakeholders and ensuring accountability across multidisciplinary groups.

Qualifications

• Strong experience in campaign, programme, project or operations management within a fast-paced agency environment.
• Proven ability to coordinate multiple projects, workstreams and stakeholders simultaneously.
• Experience in resource planning, forecasting and utilisation management across teams.
• Strong commercial awareness, with experience managing budgets, financial reporting, invoicing processes and WIP tracking.
• Experience implementing and maintaining robust project governance, delivery processes and ways of working.
• Excellent organisational skills with the ability to bring structure and clarity to complex programmes.
• Strong stakeholder management, with ability to work across Client Services, Strategy, Creative, Operations, Finance and Delivery teams.

Responsibilities

• Coordinate delivery across multiple projects and workstreams, ensuring timelines and milestones are understood and managed.
• Support Account Directors in developing annual and campaign plans with appropriate scoping and resourcing.
• Drive internal project governance and provide visibility on status, decisions and priorities.
• Facilitate project kick-offs and internal alignment sessions.
• Ensure project documentation, trackers and ways of working remain accurate.
• Own resource planning across the team and resolve capacity challenges.
• Monitor utilisation and advise on adjustments to allocations.
• Lead forecasting processes across programmes and annual retainers.
• Monitor budgets, burn reports and WIP balances, reporting to leadership.
• Ensure billing processes are delivered accurately and on time.
• Maintain oversight of estimates, PO changes and financial reconciliations.
• Champion consistent delivery processes and governance across the team.
• Identify risks and dependencies early and implement mitigation actions.
• Coordinate post-project reviews and capture learnings for continuous improvement.
• Embed AI and automation to improve efficiency and delivery.

Skills

Campaign management

Programme coordination

Resource planning

Forecasting & budgeting

Stakeholder management

Delivery governance

Operational excellence

Process improvement

AI & automation awareness

Degree-level education (or equivalent)

Education

Degree level education

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Job description

tms is seeking a Senior Campaign Manager in the Digital & Games UK & ROI team to drive planning, coordination and delivery of key customer engagement programmes for McDonald’s, MyMcDonald’s Rewards Partnerships and seasonal activations.

The role focuses on structuring, visibility and operational excellence across the team, enabling delivery through strong organisation, planning and financial management, while managing stakeholders and ensuring accountability across multidisciplinary groups.