Manager of Managed Marketing

Toast; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited Vacation

Sabbatical after five years

Professional Development Reimbursement

Wellness Stipend

401(k) and matching

Medical, Dental, & Vision Coverage

Backup childcare

Mental Health Benefits

Peer and company recognition programs

Job summary

Toast is seeking a systems-minded marketing leader in London to guide a team of Marketing Specialists across Email, SMS, Social, Offers, and Loyalty programs within a fast-paced restaurant-focused environment.

You will translate strategy into repeatable playbooks, establish SLAs, drive QA, and partner with Product Strategy to scale UK operations. A strong coaching background and data-driven mindset are essential.

Qualifications

• 6+ years in marketing or marketing services, including 2+ years managing people in delivery/account-management contexts.
• Demonstrated success running multi-channel programs across Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, and partnerships on Paid Ads and SEO/Presence.
• Analytical, data-driven decision maker—comfortable using KPIs/dashboards to guide the team.

Responsibilities

• Lead and coach a team of Marketing Specialists for full-service marketing delivery.
• Own service delivery excellence: manage book-of-business assignments and capacity, track service progress and deadlines, and maintain SLAs.
• Collaborate with Product, Product Strategy, Sales, Customer Success, Legal, and Finance to scale operations.

Skills

People leadership

Marketing strategy

Multi-channel marketing

Analytics & dashboards

Capacity planning

QA processes

Playbooks

SLA management

Cross-functional collaboration

Tools

Paid ads

SEO/Presence

Job description

• As a Manager, Managed Marketing, you will lead and coach a team of Marketing Specialists for full-service marketing delivery)
• You’ll be accountable for day-to-day service execution, consistent quality, and outcomes for restaurants—owning capacity planning, SLAs, coaching, and operational excellence
• You’ll remove friction for Specialists and customers, strengthen our service model, and collaborate closely with Product, Product Strategy, Sales, Customer Success, Legal, and Finance
• Lead and develop a high‑performing Specialist team: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team
• Own service delivery excellence: manage book‑of‑business assignments and capacity, track service progress and deadlines, and maintain response and delivery SLAs
• Execute against existing playbooks/templates and flag gaps: evolve playbooks, scripts, and templates for kickoff, monthly planning, multi‑channel execution (Email/SMS/Social/Offers/Ads), and monthly reporting; drive consistency across Specialists while allowing for restaurant brand nuance. Measure what matters: monitor dashboards and mechanisms for visibility into pipeline, progress, and outcomes (e.g., plan on‑time rate, SLA adherence, campaign send/approval rates, channel performance, attach/expansion signals, and customer satisfaction)
• Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards
• Partner cross‑functionally to unlock scale: collaborate with Product and the Product Strategy team to pilot features and chart the path to scale
• Document learnings and case studies: sharing wins within the pod/team
• Help build our UK playbook: London is a new market for us, so you’ll help create and refine the playbooks, processes and best practices for the region

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Subsidized backup childcare
• Mental Health Benefits

You are a systems‑minded operator who can translate strategy into clear playbooks and measurable resultsThis role is ideal for a people leader with a marketing background (agency or in‑house) who thrives at building repeatable delivery systems, raising the bar on craft, and partnering cross‑functionally to scaleNice to have: restaurant, SMB, or martech experience; agency background spanning multiple channelsDemonstrated success running multi‑channel programs across Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards—and partnering on Paid Ads and SEO/Presence6+ years in marketing or marketing services, including 2+ years managing people in a delivery or account‑management context (e.g., agency team lead, or managed services lead)Analytical, data‑driven decision maker—comfortable using KPIs/dashboards to guide the team with defining KPIs, building dashboards, and translating performance into clear next actions for the teamProcess‑oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload managementExceptional communicator and relationship‑builder across functions :immediate team + adjacent functions (CS, Sales)Strong marketing craft (strategy + execution) and coaching ability—able to uplevel content quality, segmentation, and testing, and communicate the “why” behind plansComfort working in evolving environments; bias for systems thinking and continuous improvement