Manager, Managed Marketing Delivery

Toast; Greater London; Hybride; GBP 60 000 - 100 000; Plein temps

Résumé du poste

Toast Marketing Services pairs restaurants with a dedicated Marketing Specialist to build strategy, execute weekly multi‑channel campaigns (Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, SEO/Presence), and analyze results—ultimately helping restaurants grow first‑party demand.

As a Manager, Managed Marketing, you will lead and coach a team for full‑service marketing delivery, owning capacity planning, SLAs, coaching, and operational excellence.

Qualifications

• 6+ years in marketing or marketing services, including 2+ years managing people in a delivery or account-management context.
• Experience running multi-channel programs across Email, SMS, Social, Loyalty, and SEO/Presence.
• Proven ability to build playbooks, SLAs, and QA mechanisms that scale.
• Strong coaching skills and ability to translate strategy into actionable playbooks.

Responsabilités

• Lead and develop a high-performing Specialist team: hiring/onboard, set goals, run weekly 1:1s, QA reviews, and career paths.
• Own service delivery: manage book-of-business, capacity, deadlines, and SLAs.
• Evolve playbooks/templates for kickoff, monthly planning, multi-channel execution, and monthly reporting; drive consistency across Specialists.
• Monitor dashboards and KPIs to guide the team and translate performance into action.
• Collaborate with Product, Sales, CS, Legal, and Finance to scale delivery.

Connaissances

Marketing leadership

Multi-channel campaigns

People management

Process improvement

Analytics & KPIs

Cross-functional collaboration

Outils

Marketing automation

CRM systems

QA processes

Description du poste

Toast Marketing Services pairs restaurants with a dedicated Marketing Specialist to build strategy, execute weekly multi‑channel campaigns (Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, SEO/Presence), and analyze results—ultimately helping restaurants grow first‑party demand.

As a Manager, Managed Marketing, you will lead and coach a team for full‑service marketing delivery, owning capacity planning, SLAs, coaching, and operational excellence.