Head of Managed Marketing Delivery

Toast; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited Vacation

Sabbatical after five years

Professional Development Reimbursement

Wellness Stipend

401(k) and matching

Medical, Dental, & Vision Coverage

Backup childcare

Mental Health Benefits

Peer and company recognition programs

Job summary

Toast is seeking a systems-minded marketing leader in London to guide a team of Marketing Specialists across Email, SMS, Social, Offers, and Loyalty programs within a fast-paced restaurant-focused environment.

You will translate strategy into repeatable playbooks, establish SLAs, drive QA, and partner with Product Strategy to scale UK operations. A strong coaching background and data-driven mindset are essential.

Qualifications

• 6+ years in marketing or marketing services, including 2+ years managing people in delivery/account-management contexts.
• Demonstrated success running multi-channel programs across Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, and partnerships on Paid Ads and SEO/Presence.
• Analytical, data-driven decision maker—comfortable using KPIs/dashboards to guide the team.

Responsibilities

• Lead and coach a team of Marketing Specialists for full-service marketing delivery.
• Own service delivery excellence: manage book-of-business assignments and capacity, track service progress and deadlines, and maintain SLAs.
• Collaborate with Product, Product Strategy, Sales, Customer Success, Legal, and Finance to scale operations.

Skills

People leadership

Marketing strategy

Multi-channel marketing

Analytics & dashboards

Capacity planning

QA processes

Playbooks

SLA management

Cross-functional collaboration

Tools

Paid ads

SEO/Presence

Job description

Toast is seeking a systems-minded marketing leader in London to guide a team of Marketing Specialists across Email, SMS, Social, Offers, and Loyalty programs within a fast-paced restaurant-focused environment.

You will translate strategy into repeatable playbooks, establish SLAs, drive QA, and partner with Product Strategy to scale UK operations. A strong coaching background and data-driven mindset are essential.