Marketing & Communications Officer

Citizens Advice; Mold; On-site; GBP 28,000 - 36,000; Full time

Job summary

Citizens Advice Flintshire is seeking a Marketing and Communications Officer to lead planning, delivery and evaluation of our marketing activities. You’ll work closely with the Marketing Manager and Communications Officer to ensure our services reach and benefit the communities we serve.

You’ll bring fresh ideas, use audience insight and performance data to improve reach, engagement and impact, and support key events and campaigns across channels.

Qualifications

• Solid marketing and communications experience in a public or community-focused setting.
• Ability to plan, deliver and evaluate campaigns across multiple channels.

Responsibilities

• Plan and deliver integrated campaigns across digital, print and media channels
• Lead editorial planning for e-newsletters and ensure on-brand content
• Oversee website and social media analytics to improve reach and SEO
• Manage Mailchimp audiences, templates and campaigns with performance data
• Produce internal communications such as staff newsletters
• Own printed materials from concept to production, including annual report
• Capture client stories in line with consent and data protection

Skills

Marketing experience

Communications experience

Job description

• see what help people need most, so we can make our site better
• help us campaign for changes that make things fairer for everyone
• let you watch videos on the site

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Are you a confident writer and creative communicator who wants your work to make a real difference to people in your community? If so, we’d love to hear from you.

We’re looking for a Marketing and Communications Officer to join Citizens Advice Flintshire. Working closely with our Marketing Manager and Communications Officer, you’ll lead the planning, delivery and evaluation of our marketing and communications, making sure our services reach the people who need them.

You’ll bring fresh ideas to the table and use audience insight and performance data to improve our reach, engagement and impact.

Day To Day, You’ll

• Plan and deliver integrated campaigns across digital, print and media channels
• Lead editorial planning for our e-newsletters and act as final sign-off on marketing content, making sure it’s accurate, accessible and on-brand
• Look after our website and social media, using analytics to improve reach, engagement and SEO
• Manage our Mailchimp audiences, templates and campaigns, using performance data to improve results
• Produce CAF Weekly, our internal staff newsletter
• Own our printed materials from concept to finished product, including the annual report
• Capture client stories and case studies, in line with consent and data protection requirements
• Support key events, including the Adviser Network Forum and our Volunteer and Staff Away Days

We’re looking for someone with solid marketing and communications experience who shares our commitment to helping people.