Marketing & Communications Officer

Citizens Advice Ltd; Mold; On-site; GBP 25,000 - 30,000; Full time

Job summary

Citizens Advice Flintshire is seeking a Marketing and Communications Officer to lead the planning, delivery and evaluation of our marketing and communications. You will work with the Marketing Manager and Communications Officer to ensure our services reach the people who need them.

You’ll use audience insight and performance data to improve reach, engagement and impact, creating campaigns across digital, print and media channels and handling content from newsletters to annual reports.

Qualifications

• Solid marketing and communications experience.
• Experience planning and delivering integrated campaigns across multiple channels.
• Ability to use audience insight and performance data to improve reach and engagement.

Responsibilities

• Plan and deliver integrated campaigns across digital, print and media channels
• Lead editorial planning for e-newsletters and final sign-off on marketing content
• Look after website and social media, using analytics to improve reach, engagement and SEO
• Manage Mailchimp audiences, templates and campaigns, using performance data to improve results
• Produce CAF Weekly, the internal staff newsletter
• Own printed materials from concept to finished product, including the annual report
• Capture client stories and case studies in line with consent and data protection requirements
• Support key events including the Adviser Network Forum and Volunteer and Staff Away Days

Job description

Job summary

Salary 25,000 - 30,000 (depending on experience)

Interviews will take place on 21 October 2026.

About the role

Are you a confident writer and creative communicator who wants your work to make a real difference to people in your community? If so, we’d love to hear from you.

We’re looking for a Marketing and Communications Officer to join Citizens Advice Flintshire. Working closely with our Marketing Manager and Communications Officer, you’ll lead the planning, delivery and evaluation of our marketing and communications, making sure our services reach the people who need them.

You’ll bring fresh ideas to the table and use audience insight and performance data to improve our reach, engagement and impact.

Day to day, you’ll:

• Plan and deliver integrated campaigns across digital, print and media channels
• Lead editorial planning for our e-newsletters and act as final sign-off on marketing content, making sure it’s accurate, accessible and on-brand
• Look after our website and social media, using analytics to improve reach, engagement and SEO
• Manage our Mailchimp audiences, templates and campaigns, using performance data to improve results
• Produce CAF Weekly, our internal staff newsletter
• Own our printed materials from concept to finished product, including the annual report
• Capture client stories and case studies, in line with consent and data protection requirements
• Support key events, including the Adviser Network Forum and our Volunteer and Staff Away Days

We’re looking for someone with solid marketing and communications experience who shares our commitment to helping people.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.