Market Support Assistant

Stoke on Trent City Council; Stoke-on-Trent; On-site; GBP 21,000 - 23,000; Full time

Job summary

Stoke-on-Trent City Council is recruiting for a Markets, Cleaning and Facilities role as part of the Housing, Regeneration and Operations directorate. The post involves opening/closing market buildings, maintaining clean, safe environments and supporting day-to-day market operations to ensure a welcoming, well‑managed space for traders and visitors.

The ideal candidate will have excellent customer service, experience in security and cleaning, a proactive, reliable work ethic and strong teamwork.

Qualifications

• Strong customer service and professional approach to traders, visitors and colleagues.
• Calmly handle challenging situations with sound judgement.
• Experience in security to maintain a safe environment.
• Experience in cleaning and maintaining premises, COSHH awareness.
• Reliable, flexible, proactive with a good work ethic.
• Good teamwork and willingness to support colleagues.

Responsibilities

• Open and close market buildings.
• Maintain clean and safe environments across markets.
• Carry out general maintenance of the market facilities.
• Manage stock and waste within market areas.
• Provide security across the markets and assist fire evacuations.
• Support health and safety practices and day-to-day operations.

Skills

Customer service

Problem solving

Security experience

Premises cleaning

Work ethic

Teamwork

Job description

Directorate: Housing, Regeneration and Operations

Section: Markets, Cleaning and Facilities Management

Hours: 37 hours per week

This advert is open to both internal and external applicants.

About us:

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role:

Working as part of a team across Stoke-on Trent’s markets, you will play an important role

in delivering a high-quality, efficient and effective marketsservice.

Your responsibilities will include opening and closing market buildings, maintaining clean and safe environments, carrying out general maintenance, managing stock and waste, and providing security across the markets. You will also support fire evacuations, help maintain high standards of health and safety, and assist the Market Officer with the day-to-day operation of the markets, helping to ensure a welcoming, safe and well-managed environment for traders and visitors.

We are looking for someone who is reliable, proactive and takes pride in their work, with the ability to work effectively as part of a team. The successful candidate will have:

• Excellent customer service skills, with a friendly and professionalapproach when dealing with traders, visitors and colleagues
• The ability to handle challengingsituations calmly and professionally, using sound judgement and a positive approach
• Experience in security, with an understanding of the importance of maintaining a safe and secure environment
• Experience in cleaning and maintaining premises, including an awareness of COSHH requirements and safe working practices
• A strong work ethic, with a dependable approach and the ability to work flexibly to meet the needs of the service
• Good teamwork skills, with a willingness to support colleagues and contribute to the smooth running of the markets

If you have any questions about the role, please contact the recruiting manager by email at [e-mail]