Market Support Assistant

Stoke-on-Trent City Council; Hempstalls; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Hybrid and flexible working

Local authority pension scheme

Professional development & training

Job summary

Stoke-on-Trent City Council is seeking a dedicated Market Facilities Assistant to help deliver a high-quality markets service at Hanley Indoor Market. The role involves opening/closing markets, maintaining a clean, safe environment, and supporting daily operations to ensure a welcoming space for traders and visitors.

The ideal candidate will have strong customer service and teamwork skills, experience in security and premises maintenance, and the ability to adapt to a busy, hands-on environment.

Qualifications

• Excellent customer service skills with a friendly and professional approach when dealing with traders, visitors and colleagues.
• Ability to handle challenging situations calmly and professionally, using sound judgement.
• Experience in security and maintaining a safe and secure environment.
• Experience in cleaning and maintaining premises with COSHH awareness.
• Strong work ethic, reliable and flexible to meet service needs.
• Good teamwork and willingness to support colleagues.

Responsibilities

• Provide a safe and secure market including opening and closing buildings.
• Maintain cleaning levels and remove waste.
• Manage stock levels.
• Carry out general maintenance.
• Support Fire Evacuations.
• Support the Market Officer with all aspects of the market operations.

Skills

Customer service

Professional demeanour

Calm under pressure

Security experience

COSHH awareness

Premises cleaning

Teamwork

Flexible schedule

Job description

Directorate: Housing, Regeneration and Operations

Section: Markets, Cleaning and Facilities Management

Location: Hanley Indoor Market

Grade: Level 5

Hours: 37 hours per week

This advert is open to both internal and external applicants.

About us:

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role:

Working as part of a team across Stoke-on-Trent’s markets, you will play an important role

in delivering a high-quality, efficient and effective marketsservice.

Your responsibilities will include opening and closing market buildings, maintaining clean and safe environments, carrying out general maintenance, managing stock and waste, and providing security across the markets. You will also support fire evacuations, help maintain high standards of health and safety, and assist the Market Officer with the day-to-day operation of the markets, helping to ensure a welcoming, safe and well-managed environment for traders and visitors.

We are looking for someone who is reliable, proactive and takes pride in their work, with the ability to work effectively as part of a team. The successful candidate will have:

• Excellent customer service skills, with a friendly and professional
• approach when dealing with traders, visitors and colleagues
• The ability to handle challengingsituations calmly and professionally, using sound judgement and a positive approach
• Experience in security, with an understanding of the importance of maintaining a safe and secure environment
• Experience in cleaning and maintaining premises, including an awareness of COSHH requirements and safe working practices
• A strong work ethic, with a dependable approach and the ability to work flexibly to meet the needs of the service
• Good teamwork skills, with a willingness to support colleagues and contribute to the smooth running of the markets

If you have any questions about the role, please contact the recruiting manager by email at [e-mail]

Key Responsibilities:

• Provide a safe and secure market including opening and closing buildings
• Maintaining cleaning levels and removing waste
• Managing stock levels
• Carrying out general maintenance
• Supporting Fire Evacuations
• Supporting the Market Officer with all aspects of the market operations

What we offer:

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes

Further information on our Rewards and Benefits can be found here

Pre-Employment Checks:

• Right to Work in the UK
• Proof of address
• Satisfactory references
• Occupational Health Clearance
• Evidence of professional qualifications or registrations
• DBS check at the appropriate level(if applicable for the role)

The Council will not accept any speculative CVs from employment agencies.

No agency terms and conditions accompanying any such CVs will be accepted by the Council.

Any unsolicited information sent by an employment agency will be treated as the property of the Council.

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.