Market Data IT Support Analyst - Hybrid (London)

Anson McCade Pty; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Private medical

Dental cover

Pension 10%

Life assurance

Hybrid work

One WFH day per week

Job summary

Anson McCade Pty in London is seeking an IT Support Analyst to join a small team in a regulated financial services setting. You’ll gain exposure to market data terminals and a broad IT estate, with responsibilities spanning hardware, software, accounts and telephony.

You will support Microsoft 365, AD/Entra and endpoint security, while contributing to changes, upgrades and documentation. The role offers progression toward senior support and infrastructure engineering.

Qualifications

• Knowledge of Microsoft 365 products including Teams and OneDrive.
• Experience supporting financial market data terminals (e.g., Bloomberg, Refinitiv).
• Active Directory and Entra administration with groups, OUs and GPO management.
• Basic networking knowledge: TCP/IP, DHCP and DNS.
• Experience supporting conference rooms and large events (Zoom Rooms/Teams).
• Hands-on hardware and software troubleshooting with a customer focus.
• Experience on a service desk and willingness for out-of-hours support.
• Understanding of mobile device management and endpoint security.

Responsibilities

• Take user calls and log issues in the ticket system.
• Support market data terminals such as Bloomberg and Refinitiv.
• Set up and fix laptops, desktops, phones and mobile devices.
• Configure network devices and local printers.
• Assist with Windows and iOS device administration.
• Coordinate with suppliers to keep products/services running.
• Ensure workstations can reach required services.
• Assist with equipment installs, moves and changes on site.
• Track performance and produce reports; plan upgrades and refresh cycles.
• Write and update desktop documentation.

Skills

Microsoft 365

Active Directory

Entra administration

Networking basics

Zoom Rooms/Teams support

Hardware troubleshooting

Service desk experience

Mobile device management

Out of hours support

Tools

GPO

MIM

DHCP/DNS

Entra

Security tooling

Job description

Anson McCade Pty in London is seeking an IT Support Analyst to join a small team in a regulated financial services setting. You’ll gain exposure to market data terminals and a broad IT estate, with responsibilities spanning hardware, software, accounts and telephony.

You will support Microsoft 365, AD/Entra and endpoint security, while contributing to changes, upgrades and documentation. The role offers progression toward senior support and infrastructure engineering.