Senior IT Support Engineer – Hybrid London Banking

Free-Work UK; Greater London; Híbrido; GBP 55.000 - 60.000; Tempo integral

Resumo da vaga

Free-Work UK in London is hiring a full-time IT Support Analyst/Engineer for a hybrid role. You will handle Level 1 and Level 2 tickets, install and configure systems, manage user accounts and access, and monitor performance across IT infrastructure.

With at least 5 years in IT and experience in banking/financial services, you will work with Windows, Office, and conferencing tools, supporting staff and contributing to security and incident response while collaborating with the IT team.

Qualificações

• Bachelor or Master degree in IT/Information Systems/Computer Science or equivalent.
• Experience in Level 1 and Level 2 IT support environments, preferably in banking/financial services.
• Proficient in Windows, Office applications, and conferencing tools.
• Certifications such as CompTIA A+/Network+/Microsoft are beneficial.
• Strong communication, analytical and customer-focused skills in a hybrid setting.

Responsabilidades

• Handle Level 1 and Level 2 IT support tickets and user queries.
• Install, configure, and maintain IT systems; manage user accounts and access.
• Monitor infrastructure and assist with maintenance and security tasks.
• Collaborate with IT team and provide support for projects and documentation.
• Support branch operations including data reporting and compliance tasks.

Conhecimentos

Strong Technical Support skills

Analytical and troubleshooting

Clear professional communication

5+ years IT experience

Hybrid work environment

Customer-focused approach

Level 1 & Level 2 support

Windows/Office/Conferencing apps

Formação

Bachelor's or Master's degree in IT/Information Systems/Computer Science

Ferramentas

Bloomberg

FXT

SEP

SEE

ME Endpoint Protection

Murex

Swift

1AML

SIBS

GFMS

COP

Refinitiv

Syncovery

SQL Server

Paxton

VBR

VRO

VeeamOne

Descrição da vaga

Free-Work UK in London is hiring a full-time IT Support Analyst/Engineer for a hybrid role. You will handle Level 1 and Level 2 tickets, install and configure systems, manage user accounts and access, and monitor performance across IT infrastructure.

With at least 5 years in IT and experience in banking/financial services, you will work with Windows, Office, and conferencing tools, supporting staff and contributing to security and incident response while collaborating with the IT team.