Maritime VSAT Subject Matter Expert (On-Call, Remote Support)

Global Satcoms; London; Remote; Confidential; Full time

Job summary

An established industry player is seeking a Maritime VSAT Subject Matter Expert to provide remote technical support for VSAT installations aboard vessels worldwide. This flexible, on-call role allows you to work remotely while assisting engineers with commissioning, troubleshooting, and system integration. You will be a key technical escalation point, providing guidance and support for various maritime connectivity solutions, including Inmarsat GX and FX systems. If you are an experienced professional looking for a dynamic and rewarding opportunity in the maritime sector, this role is perfect for you!

Benefits

Flexible remote work

Competitive compensation

Professional development opportunities

Qualifications

• Extensive experience in Maritime VSAT solutions and hybrid networks.
• Strong expertise in Inmarsat GX and FX systems required.

Responsibilities

• Support field engineers during VSAT installations and troubleshooting.
• Diagnose complex satellite communication issues effectively.

Skills

Maritime VSAT solutions

Inmarsat GX and FX systems

Problem-solving skills

Global on-call support

Technical support for Starlink, OneWeb, Kymeta

Fluency in English

Education

GVF certifications

Cisco networking experience (CCNA or equivalent)

Tools

TeamViewer

AnyDesk

Cisco routers

COM-on-the-move systems

Job description

Global Satcoms is looking for an experienced Maritime VSAT Subject Matter Expert to provide remote technical support and consulting for field technicians performing VSAT installations aboard vessels worldwide. Acting as a technical escalation point, you will assist engineers during commissioning, troubleshooting, and system integration. This flexible, on-call role offers task-based or daily rate compensation, allowing you to work remotely while supporting critical maritime connectivity solutions.

Tasks

• Support field engineers during VSAT installations, commissioning, and troubleshooting.
• Diagnose and resolve complex satellite communication issues, including Inmarsat GX and FX.
• Provide assistance via phone, chat, remote terminals, TeamViewer, and AnyDesk.
• Conduct virtual training sessions and offer consulting to clients and junior engineers.
• Troubleshoot stabilized and fixed VSAT antennas (SeaTel, Sailor, KNS, KVH, Orbit, Intellian, Kingsat).
• Work with COM-on-the-move (COTM) systems such as Winegard and iNetVU.
• Configure and maintain networking equipment (Cisco routers, access points, servers, and out-of-band management systems).
• Advise clients via phone or Teams, assist with solution design, and address installation concerns.
• Provide technical support for Starlink, OneWeb, and Kymeta when required.
• Extensive field experience integrating hybrid connectivity solutions (VSAT, LEO, LTE).

Requirements

• Extensive experience in Maritime VSAT solutions and hybrid networks.
• Strong expertise in Inmarsat GX and FX systems.
• Familiarity with Cobham, Intellian, Winegard, iNetVU, and other maritime connectivity solutions.
• Experience with Starlink, OneWeb, and Kymeta preferred.
• GVF certifications preferred.
• Cisco networking experience (CCNA or equivalent preferred).
• Strong problem-solving skills and ability to guide field engineers.
• Fluent English; additional languages are a plus.
• Available for global on-call support.

Benefits

Flexible remote work with on-call availability
Competitive compensation (task-based or daily rate)
Professional development through Global Satcoms Academy

Join Global Satcoms and be part of a team delivering top-tier maritime connectivity solutions worldwide. If you're an experienced Maritime VSAT expert looking for a flexible, remote opportunity, we'd love to hear from you!

Apply now via LinkedIn or through our company website.