Platform Operations Engineer

Thubelisha; Warrington; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Platform Operations Engineer to join their dynamic IT team. This exciting role involves providing second-level technical support, troubleshooting complex issues, and collaborating with internal teams to ensure seamless IT operations. If you are a tech-savvy problem solver with a passion for customer service, this is your chance to contribute to a transformative digital project in the plumbing and heating sector. Join a company that values integrity, collaboration, and continuous growth, and be part of a team that is committed to creating an inclusive workplace where everyone can thrive.

Benefits

Bonus

Discounts at retailers

Life assurance

Flexible working options

Mental Health First Aiders

Employee Assistance Programme

Financial education and loans

Complete induction

Extended family policy

Qualifications

• Proven experience in a similar role with a strong technical background.
• Knowledge of DevOps practices and a continuous learning mindset.

Responsibilities

• Provide second-level technical support to end-users and internal stakeholders.
• Troubleshoot and resolve complex software, hardware, and network issues.

Skills

Technical Support

Problem-Solving

Communication Skills

Software Development

Agile Methodologies

DevOps Practices

Analytical Skills

Education

Experience in IT Support

Tools

Diagnostic Tools

Incident Management Systems

Job description

#GoWithYourFlow

Are you a highly skilled and motivated Platform Operations Engineer (Level 2) with excellent communication skills, a strong technical background, and a passion for delivering exceptional customer service?

If so, City Plumbing are seeking experienced Platform Operations Engineers to join our newly created IT team and help deliver exceptional technical support to our customers and colleagues. You will be resolving complex technical issues, troubleshooting software and hardware problems, and ensuring the smooth operation of IT systems.

Think you could be our new Platform Operations Engineer? Then why not join us and be part of a wider tech & digital transformation project that will ensure we’ll become the digital leader in plumbing, heating, and sustainable heating solutions!

The Role:

Are you a tech-savvy problem solver with a knack for delivering top-notch customer service? As a Level 2 Platform Operations Engineer, you'll be the go-to expert for our internal teams, helping them overcome technical challenges and keeping our IT systems running smoothly.

Your day-to-day activities will involve tackling complex issues, troubleshooting software and hardware problems, and ensuring everything works seamlessly. If you're great at communicating, have a strong technical background, and love helping others, we'd love to hear from you!

Key Responsibilities:

1. Provide second-level technical support to end-users and internal stakeholders, resolving escalated incidents and service requests in a timely manner.
2. Troubleshoot and resolve complex software, hardware, and network issues, utilising diagnostic tools and remote support technologies.
3. Collaborate with Level 1 support technicians to escalate and prioritise tickets based on severity and impact on business operations.
4. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system.
5. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements.
6. Conduct root cause analysis for recurring issues and proactively identify opportunities for improvement to prevent future incidents.
7. Participate in on-call rotations and after-hours support as required to ensure 24/7 availability of IT services.

This is a remote based opportunity with limited travel for team meetings. You should be based in the UK and our Offices are based in Birmingham, Manchester, Glasgow and Crick (Northampton).

You:

You’ll live and breathe our digital-first ethos, with a proactive and “can-do” approach. You’ll enjoy working collaboratively with the wider IT & Service team and you’ll be committed to acting with integrity and honesty in everything you do.

Skills and competencies:

1. Proven experience in a similar role, with a background in software development and operations.
2. Worked in both Agile and Waterfall software environments. Ideally supporting a shift towards modern practices.
3. Effective communication and interpersonal skills.
4. Strong analytical and problem-solving abilities.
5. Knowledge of DevOps practices including CICD, Cloud native, observability and automation.
6. Continuous learning mindset and a passion for keeping up with industry trends and emerging technologies.

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

1. Bonus
2. Discounts, savings and cash back at numerous retailers
3. Life assurance
4. Extended family policy including maternity, paternity, additional annual leave and more
5. Mental Health First Aiders and Employee Assistance Programme, we look out for each other
6. Complete induction and a company that lets you grow and encourages development
7. Financial education and loans
8. Flexible working options
9. A business striving to create an environment of inclusion so everyone can be their true self
10. And more!

#BelongWithUs

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.