IT Helpdesk Desktop Support Analyst

Marlin Selection Recruitment; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a prestigious global investment firm as a Help Desk – Desktop Support Analyst in London. This role offers the chance to be the face of the IT team, providing essential support to users across multiple locations. You'll troubleshoot a variety of technical issues and contribute to process improvements while ensuring smooth onboarding experiences. The organization values a client-first culture and offers a collaborative environment where your contributions are recognized. If you're customer-focused, a natural problem-solver, and thrive in a hybrid support environment, this opportunity is perfect for you.

Benefits

Private medical insurance

Dental coverage

Wellness incentives

Gym discounts

Generous parental leave

Pension scheme

Cycle-to-work scheme

Opportunities for international travel

Qualifications

• 3+ years of professional IT support experience, both remote and onsite.
• Proficiency in Windows and macOS imaging and troubleshooting.

Responsibilities

• Provide top-tier IT support to employees at all levels.
• Troubleshoot and resolve desktop, mobile, and network issues.

Skills

IT Support

Troubleshooting

Customer Service

Active Directory

Windows Imaging

Network Troubleshooting

macOS Support

Problem Solving

Education

Bachelor's degree in a technical field

Tools

Active Directory

Citrix

Job description

Help Desk – Desktop Support Analyst

Location: London (occasional travel required)

Competitive Salary + Comprehensive Benefits

We're currently working with a prestigious global investment and advisory firm to find an experienced Help Desk – Desktop Support Analyst I for their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery.

In this role, you’ll be the face of the IT team — providing critical desktop and remote support to internal users across multiple global locations. You’ll troubleshoot a wide range of technical issues, contribute to process improvements, and ensure seamless onboarding experiences for new employees.

What You'll Be Doing:

• Providing top-tier IT support (in-person, phone, remote) to employees at all levels
• Troubleshooting and resolving desktop, mobile, printing, and network issues
• Managing user accounts via Active Directory and working within an enterprise Windows environment
• Supporting software deployment, patching, and security remediation
• Managing hardware assets and supporting onboarding/offboarding procedures
• Collaborating with vendors, contractors, and building management on IT installations
• Working closely with the broader tech team across international locations

You’ll Thrive In This Role If You’re:

• Customer-focused with strong interpersonal and communication skills
• A self-starter with solid time management and task ownership abilities
• A natural problem-solver with a structured approach to troubleshooting
• Technically versatile — from Windows/macOS to mobile devices and enterprise systems
• A team player who works well in a hybrid global support environment

Requirements:

• 3+ years of professional IT support experience (remote and onsite)
• Experience imaging Windows and macOS systems
• Proficiency with Active Directory, Citrix, and network troubleshooting
• Familiarity with endpoint management, printing issues, and mobile device support
• Experience managing third-party vendors and technical installations

Preferred:

• Exposure to ITIL practices and enterprise security processes
• Strong analytical and creative problem-solving skills
• Experience with remote and on-call support setups
• Bachelor's degree or equivalent experience in a technical field

Benefits Snapshot:

• Private medical insurance (including vision), dental, and critical illness cover
• Wellness incentives, gym discounts, in-house fitness events
• Generous parental leave and family support programs
• Pension scheme, income protection, and life assurance
• Cycle-to-work scheme, season pass loans, and more
• Opportunities for international travel and career growth

Ready to take the next step in your IT career? Apply now to join a truly collaborative, mission-driven team where your contribution will be seen, valued, and supported.