Maritime VSAT Subject Matter Expert (On-Call, Remote Support)

TN United Kingdom; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Maritime VSAT Subject Matter Expert for a flexible, remote support role. This position involves providing technical assistance for VSAT installations aboard vessels globally, acting as a critical escalation point for engineers. You will tackle complex satellite communication issues, conduct virtual training, and support clients with hybrid connectivity solutions. If you have extensive experience in maritime VSAT systems and a passion for problem-solving, this opportunity offers competitive compensation and the chance to work with a dynamic team delivering top-tier maritime connectivity solutions worldwide.

Benefits

Flexible remote work

Competitive compensation

Professional development opportunities

Qualifications

• Extensive experience in Maritime VSAT solutions and hybrid networks required.
• Strong expertise in Inmarsat GX and FX systems is essential.

Responsibilities

• Support field engineers during VSAT installations and troubleshooting.
• Diagnose complex satellite communication issues and provide training.

Skills

Maritime VSAT solutions

Inmarsat GX and FX systems

Problem-solving skills

Global on-call support

Fluent English

Education

CCNA or equivalent

Tools

Cisco routers

TeamViewer

AnyDesk

COM-on-the-move systems

Job description

Social network you want to login/join with:

Maritime VSAT Subject Matter Expert (On-Call, Remote Support), London

Client:

Global Satcoms

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

0103f05e2acd

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Global Satcoms is looking for an experienced Maritime VSAT Subject Matter Expert to provide remote technical support and consulting for field technicians performing VSAT installations aboard vessels worldwide. Acting as a technical escalation point, you will assist engineers during commissioning, troubleshooting, and system integration. This flexible, on-call role offers task-based or daily rate compensation, allowing you to work remotely while supporting critical maritime connectivity solutions.

Tasks

• Support field engineers during VSAT installations, commissioning, and troubleshooting.
• Diagnose and resolve complex satellite communication issues, including Inmarsat GX and FX.
• Provide assistance via phone, chat, remote terminals, TeamViewer, and AnyDesk.
• Conduct virtual training sessions and offer consulting to clients and junior engineers.
• Troubleshoot stabilized and fixed VSAT antennas (SeaTel, Sailor, KNS, KVH, Orbit, Intellian, Kingsat).
• Work with COM-on-the-move (COTM) systems such as Winegard and iNetVU.
• Configure and maintain networking equipment (Cisco routers, access points, servers, and out-of-band management systems).
• Advise clients via phone or Teams, assist with solution design, and address installation concerns.
• Provide technical support for Starlink, OneWeb, and Kymeta when required.
• Extensive field experience integrating hybrid connectivity solutions (VSAT, LEO, LTE).

Requirements

• Extensive experience in Maritime VSAT solutions and hybrid networks.
• Strong expertise in Inmarsat GX and FX systems.
• Familiarity with Cobham, Intellian, Winegard, iNetVU, and other maritime connectivity solutions.
• Experience with Starlink, OneWeb, and Kymeta preferred.
• Cisco networking experience (CCNA or equivalent preferred).
• Strong problem-solving skills and ability to guide field engineers.
• Fluent English; additional languages are a plus.
• Available for global on-call support.

Flexible remote work with on-call availability
Competitive compensation (task-based or daily rate)
Professional development through Global Satcoms Academy

Join Global Satcoms and be part of a team delivering top-tier maritime connectivity solutions worldwide. If you're an experienced Maritime VSAT expert looking for a flexible, remote opportunity, we'd love to hear from you!

Apply now via LinkedIn or through our company website.