Maritime Operations & Intelligence Support Specialist

Pole Star Space Applications; Poole; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid/Flex Working

Private healthcare

Salary sacrifice schemes

Gym and wellness programs

25 days annual leave

Wellbeing days (5)

Job summary

Pole Star Space Applications in Poole is seeking an Operations Support to join the on-site team. You will provide day-to-day operational and administrative support, maintain records, and assist with data entry, monitoring and routine tasks within the Risk Intelligence Operations environment.

The role is for highly organized individuals who value process-driven work, seek growth in maritime operations and security, and collaborate with Operations Officers and the Risk Intelligence Operations

Qualifications

• Previous experience in an administration, data entry, logistics, customer service or similar role.
• A relevant degree or qualification is desirable, but equivalent practical experience will be considered.
• Proficiency in Microsoft applications and confidence working with computer-based systems.
• Strong attention to detail and excellent record-keeping skills.
• Good written and verbal communication skills.
• Strong organisational skills with the ability to prioritise tasks and manage time effectively.
• Ability to follow defined processes and procedures accurately and consistently.
• Good knowledge retention and the ability to learn new systems, processes and operational requirements.
• Strong multitasking abilities and the ability to remain organised in a fast-paced operational environment.
• A proactive approach, with a willingness to learn and take responsibility for assigned tasks.

Responsibilities

• Administer clear processes in line with standard operating procedures.
• Maintain accurate operational records, databases and documentation.
• Complete data entry and ensure operational information is captured correctly and kept up to date.
• Monitor shared inboxes and operational communications, ensuring information is logged and passed to the appropriate team member.
• Support Operations Officers with day-to-day operational administration and routine tasks.
• Monitor vessels and routes for safety and compliance, escalating reporting issues in line with established procedures.
• Prepare and maintain routine operational reports and documentation in accordance with SOPs.
• Support additional due diligence and information gathering for vessels operating in High Risk Areas.
• Assist with the preparation and release of maritime security information and alerts in line with established procedures.
• Follow appropriate escalation procedures when issues or exceptions are identified; provide administrative and operational support to clients and internal teams as required.
• Assist with operational record keeping, audit trails and ensuring all required administration is completed accurately.
• Support the Risk Intelligence Operations Manager with operational administration and Health and Safety records where required.
• Provide basic administrative support relating to operational systems and equipment as required.
• Carry out additional tasks assigned by the line manager and contribute to maintaining consistent operational standards.

Skills

Administration

Data entry

Logistics

Record-keeping

Attention to detail

Time management

Communication

Teamwork

Problem solving

Education

Relevant degree or qualification

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Office Suite

Job description

Pole Star Space Applications in Poole is seeking an Operations Support to join the on-site team. You will provide day-to-day operational and administrative support, maintain records, and assist with data entry, monitoring and routine tasks within the Risk Intelligence Operations environment.

The role is for highly organized individuals who value process-driven work, seek growth in maritime operations and security, and collaborate with Operations Officers and the Risk Intelligence Operations