Operations Officer - Maritime Intelligence

Pole Star Global; United Kingdom; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Gym and wellness programs

5 wellbeing days

Pension

25 days annual leave

Volunteering leave

Life insurance

Job summary

Pole Star Global is seeking an Operations Officer to monitor real-time maritime activity, assess risks, and provide crisis support to captains and clients. The role is shift-based, includes weekends, and requires on-call coverage to ensure safety.

You will log incidents, deliver route risk reports, and communicate clearly under pressure. Proficiency with MS Office and monitoring systems, plus a proactive service mindset, will help you thrive in our fast-paced team.

Qualifications

• Experience in shift-based operations, control room, or crisis response.
• Ability to assess risk and make decisions under pressure.
• Clear, calm communication with clients during time-critical situations.
• Strong logging and data management skills.
• Willingness to work shifts, weekends, and on-call coverage.

Responsibilities

• Monitor vessels, routes and maritime activity in real time to identify and respond to security or safety risks.
• Act as primary contact for captains and clients, providing timely operational guidance and crisis support.
• Deliver Masters Briefs for vessels in high-risk areas.
• Issue real-time maritime security alerts and incident updates.
• Manage and respond to operational incidents and system alerts.
• Communicate effectively via phone and email during time-critical situations.
• Track vessel compliance and logging, escalate risks as needed.
• Prepare route risk reports and maintain operational records.
• Provide first-line troubleshooting for monitoring systems.
• Support onboarding and training of new Officers.
• Contribute to shift coverage and on-call rota.

Skills

Shift work

Crisis response

Risk assessment

Calm communicator

Attention to detail

Multitasking

MS Office proficiency

Operational IT systems

On-call readiness

Tools

Microsoft Office

Monitoring systems

Job description

About Pole Star

As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation. We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages.

The Opportunity

As an Operations Officer you’ll work from modern and open plan offices. The primary function of this role is to assist maritime assets minimising security risks on the open waters. You will be a primary point of contact in ensuring safety of seafarers. This is a full-time role involving shift-based work, including weekends, to ensure operational coverage. Working hours will average 38.5hours per week. Due to the nature of the business, an on-call rota is may be required as part of this role. If you take the initiative, are highly motivated, a strong communicator, results-oriented, and enjoy working in a fast-paced team environment, we would like to meet you. Someone who has some maritime experience or has come from a services background with exposure to crisis response, management or avoidance would be uniquely suited to this role.

Responsibilities

• Monitor vessels, routes, and maritime activity in real time to identify, assess, and respond to security or safety risks
• Act as a primary point of contact for captains and clients, providing timely operational guidance and crisis support should it be required
• Deliver Master’s Briefs vessels transiting high-risk or voluntary reporting areas
• Issue real-time maritime security alerts and incident updates
• Manage and respond to operational incidents, alarms, and system notifications, including tracking device or power disconnection alerts
• Communicate effectively via phone and email during time-critical situations, ensuring clear, calm, and accurate information exchange
• Track vessel compliance and reporting, logging issues and escalating risks as required
• Prepare detailed route risk reports and maintain accurate operational records and documentation
• Provide first-line troubleshooting and support for monitoring and tracking systems
• Support onboarding and training of new Operations Officers
• Contribute to continuous operational coverage through shift work and participation in the on-call rota

Required Skills

• Experience working in a shift-based operations, control room, or incident/crisis response environment
• Strong situational awareness and ability to assess risk and make sound decisions under pressure
• Calm, confident communicator able to engage effectively with clients and stakeholders during time-critical or high-stress situations
• Excellent attention to detail and accuracy in logging, reporting, and data management
• Strong multitasking and prioritisation skills across competing operational demands
• Proficiency with Microsoft Office and operational IT systems
• Ability to follow structured processes while responding flexibly to changing circumstances
• Collaborative team player with a proactive, service-focused mindset
• Willingness to work shifts, weekends, and on-call coverage

Additional Skills

• Maritime experience
• Military background
• Crisis management/avoidance training/experience.

Employee Benefits

• Hybrid/Flexible working
• Flexible Benefits Package Including:
  • Private healthcare. Dental, Optical
  • Salary sacrifice schemes
  • Gym and wellness programs
  • Childcare vouchers
  • Buy/Sell holidays
  • Cycle to work scheme
  • Medicash health cash plan
  • Home and tech scheme
  • Life insurance, company funded to 3x salary
  • Employee assistance program
  • 25 days annual leave
  • 5 wellbeing days
  • Volunteering leave (2 days annually)
  • Up to a 5% matching pension
  • Unlimited learning and development opportunities
  • Refer-a-friend recruitment bonus