Maritime Security Operations Officer – 24/7 Shift Coverage

Pole Star Space Applications; Poole; On-site; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Hybrid/Flexible working

Private healthcare (optional perks)

Job summary

Pole Star Space Applications in Poole is seeking an Operations Officer to monitor vessels, routes and maritime activity in real time and respond to security or safety risks. You will be a primary point of contact for captains and clients, provide operational guidance and crisis support, and handle real-time alerts and incident updates.

The role requires shift work including weekends and an on-call rota, with emphasis on calm communication, accuracy, and collaborative problem solving in a

Qualifications

• Experience in shift-based operations, control room, or incident/crisis response environments.
• Strong situational awareness and ability to assess risk and make sound decisions under pressure.
• Calm, confident communicator able to engage with clients during time-critical situations.
• Excellent attention to detail and accuracy in logging, reporting and data management.
• Strong multitasking and prioritisation across competing operational demands.
• Proficiency with Microsoft Office and operational IT systems.
• Willingness to work shifts, weekends, and on-call coverage.
• Maritime experience or crisis management background is advantageous.

Responsibilities

• Monitor vessels, routes, and maritime activity in real time to identify, assess, and respond to security or safety risks.
• Act as a primary point of contact for captains and clients, providing timely operational guidance and crisis support.
• Deliver Master’s Briefs for vessels transiting high-risk or voluntary reporting areas.
• Issue real-time maritime security alerts and incident updates.
• Manage and respond to operational incidents, alarms, and system notifications.
• Communicate effectively via phone and email during time-critical situations.
• Track vessel compliance and reporting, logging issues and escalating risks as required.
• Prepare detailed route risk reports and maintain accurate operational records.
• Provide first-line troubleshooting and support for monitoring and tracking systems.
• Support onboarding and training of new Operations Officers.
• Contribute to continuous operational coverage through shift work and on-call rota.

Skills

Shift-based operations

Situational awareness

Calm communication

Attention to detail

Multitasking

Client/stakeholder engagement

On-call coverage

Team collaboration

Crisis response

Tools

Microsoft Office

Job description

Pole Star Space Applications in Poole is seeking an Operations Officer to monitor vessels, routes and maritime activity in real time and respond to security or safety risks. You will be a primary point of contact for captains and clients, provide operational guidance and crisis support, and handle real-time alerts and incident updates.

The role requires shift work including weekends and an on-call rota, with emphasis on calm communication, accuracy, and collaborative problem solving in a