Mandarin-Speaking Technical Support Engineer Intern

Dahua UK & Ireland; Maidenhead; On-site; GBP 12,000 - 17,000; Full time

Job summary

Dahua Technology UK Limited, a leading video surveillance provider, seeks a Technical Support Engineer-Intern to support customers, distributors and partners in the UK. The role involves troubleshooting, training, and aligning with HQ for product feedback and promotions.

The intern will collaborate with Tech, Sales, Marketing and Operations, delivering high-quality service while developing technical and communication skills in a dynamic global team.

Qualifications

• Experience in technical support roles is desirable.
• Strong communication and customer service skills.
• Proficiency in English and ability to coordinate with HQ.
• Willingness to learn new technologies quickly.
• Public speaking or training experience is a plus.

Responsibilities

• Provide technical support for video surveillance equipment and solutions.
• Respond to customer technical issues and escalate as needed within SLA.
• Prepare training materials and conduct internal and external trainings.
• Troubleshoot software/hardware and assist R&D with investigations.
• Gather product feedback from the UK market for HQ improvement.
• Promote new product features to channel partners and customers.
• Assist with brand promotion activities and events.

Skills

Technical support

Customer service

English proficiency

Public speaking

Fast learner

Team coordination

UK driving license

Education

Bachelor's degree in Engineering or related field

Job description

Dahua Technology UK Limited, a leading video surveillance provider, seeks a Technical Support Engineer-Intern to support customers, distributors and partners in the UK. The role involves troubleshooting, training, and aligning with HQ for product feedback and promotions.

The intern will collaborate with Tech, Sales, Marketing and Operations, delivering high-quality service while developing technical and communication skills in a dynamic global team.