Mandarin-Speaking Luxury Private Shopping Assistant

Harrods; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Harrods is seeking a Private Shopping Assistant to support our Private Client Managers in delivering world-class luxury service to Mandarin-speaking clients. You will manage appointments, arrange room bookings, and act as a concierge for size swaps and alternatives, ensuring a seamless client experience.

Ideal candidates will have luxury retail experience, exceptional communication, and the ability to anticipate client needs with a proactive, organized, team-spirited approach.

Qualifications

• Experience in a luxury retail environment is essential.
• Excellent communication and relationship-building abilities.
• Able to manage multiple tasks with optimism and composure under pressure.

Responsibilities

• Support Private Client Managers in delivering high-level service to Mandarin-speaking clients.
• Coordinate appointments, room bookings, and in-store services for clients.
• Arrange add-on services (alterations, restaurants, beauty, parking) and handle quotes for dispatch and delivery as needed.
• Develop and maintain meaningful client relationships to anticipate needs.

Skills

Retail experience

Mandarin speaking

Communication skills

Client relationship

Proactive mindset

Organized

Team player

Cultural awareness

Luxury product knowledge

Job description

Harrods is seeking a Private Shopping Assistant to support our Private Client Managers in delivering world-class luxury service to Mandarin-speaking clients. You will manage appointments, arrange room bookings, and act as a concierge for size swaps and alternatives, ensuring a seamless client experience.

Ideal candidates will have luxury retail experience, exceptional communication, and the ability to anticipate client needs with a proactive, organized, team-spirited approach.