Coordinator - Compliance

The Methodist Church in Britain; Hampstead; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

26 days annual leave plus bank hols

Employer pension contributions up to 9

Health care cash plan worth up to £1,

Learning and development opportunities

Family support policies, including a新

Mental health support, enhanced sick/

Cycle to Work and Car Benefit schemes

Up to four paid volunteering days a

Job summary

LiveWest is seeking a coordinator to join the M&E compliance team. You will check certification, maintain databases and analyse data to support escalation decisions, acting as a primary contact for customers and internal teams.

The role runs 37 hours, is office-based, with two to three days in the office, supporting operations between 8am and 5pm. Applicants must have the right to work in the UK for the full role, as no sponsorship is offered.

Qualifications

• Experience as a coordinator or administrator.
• Experience using information systems and databases.
• Excellent communication and interpersonal skills.
• Strong analytical approach.

Responsibilities

• Act as a point of contact for customers and internal teams on compliance matters.
• Check certification to confirm homes are kept in a safe condition.
• Maintain compliance databases.
• Analyse data and assess individual cases for escalation.
• Provide direct support to operations between 8am and 5pm.
• Prioritise an ever-changing workload and build relationships with customers and teams.

Skills

Communication

Organisation

Attention to detail

Flexibility

Calm under pressure

Customer service

Tools

MS Office Excel

Job description

This coordinator post sits in the M&E compliance team at LiveWest, helping keep customers' homes safe to the required standard. The work centres on checking certification, maintaining databases, analysing data and assessing cases for escalation, with customers and other teams as regular contacts. It is a 37-hour, office-based post with two to three days a week in the office, supporting operations between 8am and 5pm. Applicants need the right to work in the UK for the full role, as no sponsorship is offered.

What the job involves

• Act as a point of contact for customers and other internal teams on compliance matters
• Check certification to confirm customers' homes are kept in a safe condition
• Maintain compliance databases
• Analyse data and assess individual cases for escalation
• Provide direct support to operations between 8am and 5pm
• Prioritise an ever-changing workload
• Build and maintain working relationships with customers and internal teams

Experience

• Experience as a coordinator or administrator
• Experience using information systems and databases

Skills & knowledge

• Excellent communication and interpersonal skills, with a customer service focus
• Highly organised, methodical and analytical
• Exceptional attention to detail
• Flexible, can-do attitude and use of initiative
• Ability to stay calm and professional under pressure
• Good understanding of MS Office, particularly Excel

Checks & eligibility

• Right to work in the UK for the full duration of the role without a CoS

What’s offered

• 26 days' annual leave plus bank holidays, rising to 30 with length of service, with the option to buy up to 5 extra days
• Employer pension contributions of up to 9%
• Health care cash plan worth up to £1,100 a year, virtual GP service, gym and retail discounts
• Learning and development opportunities
• Family support policies, including a new child payment
• Mental health support, enhanced sick pay and free flu jabs
• Cycle to Work and Car Benefit schemes
• Up to four paid volunteering days a year