Managing Agent Officer

LiveWest; Exeter; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Generous Annual Leave

Pension contributions

Health benefits & perks

Learning & development

Family support

Wellbeing support

Cycle to work & car benefits

Volunteer days

Job summary

LiveWest is seeking a Managing Agent Officer to oversee agents and leases, ensuring compliance with company, statutory, and regulatory requirements. You will use your analytical skills to inform business decisions and conduct regular inspections to maintain high safety and compliance standards.

The role is full-time, permanent, 37 hours per week, with hybrid working (2-3 days per week in the Exeter office) depending on business need.

Qualifications

• Understanding of agency and lease legislation and good practice.
• Appropriate CIH qualification.
• Able to work effectively with external organisations.
• Able to apply common sense to situations.
• Experience of maintaining records and putting into place action plans.
• Able to assess risks and manage appropriately.
• Previous experience of working with vulnerable individuals.
• Communicate clearly and effectively.
• Act flexibly to meet customer and business needs.
• Demonstrate attention to detail and an ability to prioritise.

Responsibilities

• Compliance Management: Ensure that managing agents and lessees comply with company, statutory, and regulatory requirements.
• Inspection and Action: Undertake periodic inspections and take corrective or preventative action to ensure a quality housing management service is delivered.
• Lease and Agreement Management: Ensure managing agent and lease agreements are appropriately written, priced, and managed to ensure all charges are reasonable and recoverable.
• Collaboration and Reporting: Work collaboratively with internal and external partners, monitor data, and provide reports to inform service delivery.

Skills

Understanding of agency & lease law

CIH qualification

External stakeholder collaboration

Analytical decision making

Record keeping & action planning

Risk assessment & management

Experience with vulnerable individuals

Clear communication

Flexibility to meet customer needs

Attention to detail & prioritisation

Education

CIH qualification

Job description

About The Role

Are you passionate about ensuring quality housing management services? As a Managing Agent Officer at LiveWest, you will play a crucial role in managing our agents and leases, ensuring compliance with company, statutory, and regulatory requirements. You will use your analytical skills to make informed business decisions and conduct regular inspections to maintain high standards of safety and compliance.

Key Responsibilities

• Compliance Management: Ensure that managing agents and lessees comply with company, statutory, and regulatory requirements.
• Inspection and Action: Undertake periodic inspections and take corrective or preventative action to ensure a quality housing management service is delivered.
• Lease and Agreement Management: Ensure managing agent and lease agreements are appropriately written, priced, and managed to ensure all charges are reasonable and recoverable.
• Collaboration and Reporting: Work collaboratively with internal and external partners, monitor data, and provide reports to inform service delivery.

This role is being offered as a full-time, permanent basis working 37 hours per week. Hybrid working is available for this role, working 2-3 days per week in the Exeter office, dependent on business need.

Why Join LiveWest

At LiveWest, we believe in building communities, not just homes. Joining us as a Managing Agent Officer means becoming part of a forward thinking organisation that values integrity, collaboration and continuous improvement.

You will be supported by a passionate team and have access to professional development opportunities, all while making a meaningful impact on the lives of our customers. If you are looking for a role where your expertise will help shape the future of housing management, LiveWest is the place to be.

About The Candidate

To be successful in your application for the role of Managing Agent Officer, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:

• Understanding of agency and lease legislation and good practice.
• Appropriate CIH qualification.
• Able to work effectively with external organisations.
• Able to apply common sense to situations.
• Experience of maintaining records and putting into place action plans.
• Able to assess risks and manage appropriately.
• Previous experience of working with vulnerable individuals.
• Communicate clearly and effectively.
• Act flexibly to meet customer and business needs.
• Demonstrate attention to detail and an ability to prioritise.

Desirable

• Knowledge of housing support and the issues that people are facing on a daily basis.
• Knowledge and understanding of housing related support and housing management.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Our Reward and Benefits

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers.

Inclusion at LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.