Manager Workforce Management

Deluxe Staffing Limited; London; On-site; GBP 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Workforce Management Team Leader to optimize staffing operations in a dynamic environment. This onsite role involves leading a team, ensuring efficient staff allocation, and leveraging workforce management technology to meet the demands of a fast-paced operational setting. You will collaborate with various stakeholders, manage vendor relationships, and ensure compliance with UK employment laws while driving performance improvements. If you are an experienced workforce management professional looking to make a significant impact, this is the opportunity for you!

Qualifications

• 3+ years in workforce management with leadership experience.
• Strong analytical skills with experience in forecasting and capacity planning.

Responsibilities

• Lead and develop a team of workforce management professionals.
• Oversee staff scheduling and resource allocation for operational efficiency.

Skills

Team Leadership

Staff Scheduling

Resource Allocation

Timekeeping & Attendance Management

Stakeholder Collaboration

Vendor & Agency Management

Compliance with UK employment laws

Data Analysis & Reporting

Analytical Skills

Problem-Solving Skills

Education

Bachelor’s degree in Human Resources

Business Administration

Tools

Kronos (UKG)

SAP SuccessFactors

Workday

Quinyx

Deputy

Reflexis

Microsoft Excel (Advanced)

Microsoft Access

Job description

Job Description

Workforce Management Team Leader/Manager Job Summary

We are seeking a proactive and results-driven Workforce Management Team Leader (Onsite Role - 5 days a week) to join our team in London. This role is essential in ensuring the efficient management of our workforce to meet the demands of a fast-paced, high-end operational environment.

You will be responsible for leading a team of workforce management professionals, ensuring optimal staff allocation, leveraging workforce management technology, and collaborating with various stakeholders to maintain seamless operations.

Salary Range £45,000 - £55,000

Key Responsibilities

1. Team Leadership: Lead, mentor, and develop a team of workforce management professionals, driving performance and continuous improvement in workforce planning processes.
2. Staff Scheduling: Oversee the creation and optimisation of staff rotas, ensuring shift coverage aligns with operational requirements while maintaining flexibility for fluctuating demand.
3. Resource Allocation: Ensure efficient staff deployment, balancing cost-effectiveness with maintaining high service standards.
4. Timekeeping & Attendance Management: Oversee workforce timekeeping systems to ensure accurate payroll data and compliance with company policies.
5. Stakeholder Collaboration: Work closely with department heads, HR, and other stakeholders to anticipate and address staffing needs with strategic solutions.
6. Vendor & Agency Management: Manage relationships with third-party staffing agencies and workforce management software vendors, ensuring alignment with business needs and service level agreements (SLAs).
7. Compliance: Ensure all workforce management activities comply with UK employment laws, industry regulations, and company policies.
8. Reporting & Data Analysis: Generate and present workforce performance reports, including KPIs, labour forecasts, and cost analyses, to senior management. Use data-driven insights to improve workforce planning and efficiency.
9. Technology Utilisation: Implement and manage workforce planning tools and software to enhance operational efficiency, accuracy, and decision-making.

Essential Skills & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years’ experience in workforce management or a similar role, with at least 1 year in a leadership position.
• Experience in vendor and third-party agency management, ensuring quality service and adherence to agreements.
• Proficiency in workforce management tools and software, such as:
• Kronos (UKG)
• SAP SuccessFactors
• Workday
• Quinyx
• Deputy
• Reflexis
• Microsoft Excel (Advanced level) & Microsoft Access
• Strong analytical skills, with experience in forecasting, capacity planning, and labour cost optimisation.
• Excellent communication and interpersonal skills, with a proven ability to collaborate across multiple departments.
• Good knowledge of UK employment laws and best practices in workforce management.
• Proven leadership experience, with the ability to motivate and manage a team effectively.
• Strong problem-solving skills and adaptability to evolving operational demands.
• Experience in high-paced industries such as catering, hospitality, logistics, or similar sectors is an advantage.

This is an exciting opportunity for an experienced workforce management professional to lead and optimise staffing operations in a dynamic environment. If you have the skills and expertise required, we encourage you to apply.