Manager Field Technical Service

Danaher; London; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading company in life sciences, diagnostics, and biotechnology is seeking a Field Service Manager for the UK Southwest area. This critical role involves enhancing customer satisfaction, leading a support team, and ensuring best-in-class service delivery. The ideal candidate will bring strong leadership and collaboration skills, with a background in engineering or biomedical sciences.

Benefits

Comprehensive healthcare

Paid time off

Qualifications

• Proven managerial experience in field service roles.
• Flexibility to work hours based on business needs, including weekends.

Responsibilities

• Develop tailored plans to improve customer satisfaction in collaboration with Sales.
• Build support excellence in technical application perspectives.

Skills

Leadership qualities

Team collaboration

Problem-solving skills

Education

Bachelor’s degree in engineering, Biomedical Science, or related fields

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, in hospitals, reference and research laboratories, and physician offices worldwide. Every hour, over one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians annually. From uncovering clinical breakthroughs, to rapid and reliable sample analysis, to rigorous decision-making—we enable clinicians to deliver the best care with improved efficiency, confidence, and collaboration.

The Field Service Manager is responsible for the base business retention. She/he will work closely with the Sales team to develop tailored plans to improve customer satisfaction. She/he will also be responsible for enhancing the technical and soft skills of her/his team to ensure best-in-class support. Additionally, support the Customer Care Organization in creating value for customers, positioning as a partner to improve lab performance.

This position reports to the Senior Manager of Service Operations and is part of the Customer Care Organization. It is a remote role covering the UK Southwest area.

In this role, you will have the opportunity to:

• Build support excellence in your area from technical and application perspectives.
• Collaborate with Sales to support business retention.
• Provide support to customers according to contract specifications and priorities.
• Arrange internal training for engineers.
• Support field operations from installation to routine maintenance and deinstallation.

The essential requirements of the job include:

• Leadership qualities, with the ability to motivate and create a strategy-focused culture.
• Strong team collaboration and problem-solving skills.
• Relations with TPP providers, Water Systems, UPS, etc.
• Approval of invoices and order management.
• Flexibility to work hours based on business needs, including support during weekends.
• Planning and communicating team vacation schedules.
• Monitoring legal labor time utilization and implementing corrective measures when needed.

Travel, Motor Vehicle Record & Physical/Environmental Requirements:

• Ability to travel approximately 60%, including 15% abroad.
• Valid driver’s license with an acceptable driving record. Use of company vehicles will follow the Danaher policy.

Preferred experience:

• Bachelor’s degree in engineering, Biomedical Science, or related fields. Advanced degrees or management certifications are a plus.
• Proven managerial experience in field service roles.

Beckman Coulter Diagnostics offers comprehensive benefits to enhance life beyond work, including healthcare and paid time off.

Join us today to help solve complex challenges and bring science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and believe in the strength of varied perspectives across our workforce and markets.