Management Support Administrator/Clinical Team Administrator

Norfolk & Suffolk Foundation NHS Trust; Great Yarmouth; On-site; GBP 26,000 - 27,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust is seeking a Management Support Administrator/Clinical Team Administrator for 6 months in Great Yarmouth/Waveney. The role combines clinical team administration with management support tasks, including secretarial duties, diary management and data reporting.

The post involves supporting the LD CAMHS team and clinicians, using MS Office tools, coordinating meetings, and handling queries from colleagues and the public.

Qualifications

• NVQ in Business Administration or equivalent.
• Pitmans/RSA in Typing or Word processing.
• Experience in NHS environment and policy knowledge.

Responsibilities

• Provide senior secretarial/administrative support to CTL/Medic and clinicians.
• Create PowerPoint presentations and Excel data reports.
• Raise agendas, take and process minutes per Trust guidelines.
• Coordinate diaries, arrange appointments and manage messages.

Skills

MS Office skills

Communication skills

Time management

Education

NVQ in Business Administration or equivalent

Pitmans/RSA in Typing or Word processing

Tools

MS Excel

MS Word

PowerPoint

MS Outlook

Job description

Management Support Administrator/Clinical Team Administrator

Fixed term/secondment for 6 months supporting the LD CAMHS team in Great Yarmouth and Waveney, the role consists of some clinical team administrator tasks combined with Management support functionality.

Tasks are varied as described in main duties of the job.

Main duties of the job

To provide accurate, prompt and efficient secretarial/administrative support primarily to the CTL / Medic within the LDCAMHS team, and clinicians within the wider team. This may include Power Point presentations, spreadsheets using Excel, including Data reports. You will need to be able to confidently raise agendas, take and process minutes in line with Trust guidelines and timescales.

You will need to be confident in dealing with the public, answering queries and calls in person, via the telephone and other media resources, ie: Microsoft Teams. Manage an efficient message system and coordinate with other team members and departments as necessary.

Provide consistent support to the Team Manager and Medic within the team, eg: arranging supervision and appraisal sessions and recording on Trust systems. Supporting with diary management and arranging appointments.

About us

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Job responsibilities

You will be part of a wider administrative team, supporting clinicians and managers within the CFYP LDCAMHS mental health service. You will respond to the needs of the locality business support service to ensure the locality can meet the requirements of the organisation.

The role incorporates elements of a Management Support Administrator and a Clinical Team Administrator, so the workload is very varied and provides opportunities to develop a myriad of skills.

You will contribute to effective communication, liaising with internal and external parties on behalf of the team; deal with correspondence, prioritising and coordinating as necessary to meet deadlines. Cover Reception, type letters, arrange appointments, complete data reports and spreadsheets, place orders for stationary, recording supervisions and sickness absence on the Trusts ESR database, and support with buildings checks as requested by the Business Support Manager. Record information on patient electronic systems as needed and any other general office duties.

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Person Specification

Qualifications

• NVQ in Business Administration or equivalent
• Pitmans/RSA in Typing or Word processing

Experience

• Ability to work under pressure and to tight deadlines
• Ability to work with colleagues across the Trust at all levels
• Ability to minute meetings
• Ability to work on your own initiative and with minimal supervision
• Experience of supporting managers, including diary management
• Experience working in an NHS environment.
• Knowledge of NHS policies and procedures

Skills

• Excellent working knowledge of Microsoft packages, including Excel, Word, Power Point and Outlook
• Excellent communication and time management skills
• Ability to prioritise urgent work and manage your own time
• Ability to update and create Excel spreadsheets and reports

Other

• Ability to travel, as there may be a requirement to cover at other offices within the Locality at times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yeargross per annum pro rata