Clinical Team Administrator

Norfolk & Suffolk Foundation NHS Trust; Great Yarmouth; On-site; GBP 18,000 - 26,000; Part time

Job summary

Norfolk & Suffolk Foundation NHS Trust is seeking a Clinical Team Administrator to join the GYW Adult Community Mental Health Team at Northgate Hospital, Great Yarmouth. This 30-hour per week fixed-term role runs to 31 May 2027 and involves clerical support for clinicians, appointment bookings, letter typing, and maintaining waiting lists in a fast-paced community setting.

The role requires excellent time management, calmness under pressure, and strong communication and IT skills, including

Qualifications

• Experience in administration is essential.
• Excellent communication and interpersonal skills, with ability to handle distressing calls.
• Proficient in using Microsoft Office and hospital IT systems.

Responsibilities

• Support Clinicians to maintain electronic patient records.
• Booking appointments.
• Typing of letters.
• Maintaining and monitoring waiting lists.
• Diary management.
• General admin support to wider clinical team.
• Liaising with other teams.
• Supporting phones.
• Undertake other appropriate duties as directed and adaptable to service needs.

Skills

Time management

Communication

Prioritisation

Customer service

Interpersonal skills

Telephone handling

Tools

Microsoft Office

Lorenzo

Job description

We have an exciting opportunity for a Clinical Team Administrator to join the GYW Adult Community Mental Health Team. The team are based at Northgate Hospital in Great Yarmouth and provide adult mental health treatment in the community. This is 30 hours per week. Fixed Term Contract ending 31 May 2027

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset. You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems. You will need to be able to work flexibly in response to service needs and the ability to think creatively. Experience of working to deadlines and on your own initiative is also essential. You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience. You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as minute taking.

• Supporting Clinicians to maintain electronic patient records
• Booking appointments
• Typing of letters
• Maintaining and monitoring waiting lists
• Diary management
• General admin support to wider clinical team
• Liaising with other teams
• Supporting phones
• Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality

Previous administration experience is essential. Full training will be given. Please see attached job description and person specification for more information on the duties of the role. Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.