Management Support Administrator/Clinical Team Administrator

NSFT; Great Yarmouth; On-site; GBP 26,000 - 27,000; Part time

Job summary

NSFT is seeking a Management Support Administrator/Clinical Team Administrator in Great Yarmouth. The role is a 7-month fixed-term contract at 26.5 hours per week, requiring flexible working arrangements and the ability to support both management and clinical teams.

You will perform secretarial and admin duties, including diary management, minutes, Excel reports, PowerPoint slides, and coordination across teams.

Qualifications

• NVQ in Business Administration or equivalent.
• Pitmans/RSA typing or word processing qualification.
• Experience supporting managers, including diary management.
• Experience in an NHS environment and can work under pressure.
• Excellent MS Office skills and ability to generate data reports.

Responsibilities

• Provide admin support to CTL/Medic within LDCAMHS; prepare PowerPoint slides and Excel reports.
• Raise agendas, take and process minutes in line with Trust guidelines.
• Manage a diary, arrange appointments and respond to queries from the public.
• Cover reception, process letters, and coordinate with team members and departments.
• Record information on patient systems and support with supervision arrangements.

Skills

Excel

Word

PowerPoint

Outlook

Communication

Time management

Prioritisation

diary management

Data reports

Education

NVQ in Business Administration

Pitmans/RSA Typing or Word processing

Tools

Microsoft Teams

ESR database

Job description

Management Support Administrator/Clinical Team Administrator

Band 3

Main area Administration Grade Band 3 Contract Fixed term: 7 months (7 months - FTC until 31st May) Hours

• Part time
• Flexible working

26.5 hours per week Job ref 246-GYW8324674

Site Northgate Hospital Town Great Yarmouth Salary £25,760 - £27,476 gross per annum pro rata Salary period Yearly Closing 11/11/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

Fixed term/secondment for 6 months supporting the LD CAMHS team in Great Yarmouth and Waveney, the role consists of some clinical team administrator tasks combined with Management support functionality.

Tasks are varied as described in main duties of the job.

Main duties of the job

To provide accurate, prompt and efficient secretarial/administrative support primarily to the CTL / Medic within the LDCAMHS team, and clinicians within the wider team. This may include Power Point presentations, spreadsheets using Excel, including Data reports. You will need to be able to confidently raise agendas, take and process minutes in line with Trust guidelines and timescales.

You will need to be confident in dealing with the public, answering queries and calls in person, via the telephone and other media resources, ie: Microsoft Teams. Manage an efficient message system and coordinate with other team members and departments as necessary.

Provide consistent support to the Team Manager and Medic within the team, eg: arranging supervision and appraisal sessions and recording on Trust systems. Supporting with diary management and arranging appointments.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Detailed job description and main responsibilities

You will be part of a wider administrative team, supporting clinicians and managers within the CFYP LDCAMHS mental health service. You will respond to the needs of the locality business support service to ensure the locality can meet the requirements of the organisation.

The role incorporates elements of a Management Support Administrator and a Clinical Team Administrator, so the workload is very varied and provides opportunities to develop a myriad of skills.

You will contribute to effective communication, liaising with internal and external parties on behalf of the team; deal with correspondence, prioritising and coordinating as necessary to meet deadlines. Cover Reception, type letters, arrange appointments, complete data reports and spreadsheets, place orders for stationary, recording supervisions and sickness absence on the Trust’s ESR database, and support with buildings checks as requested by the Business Support Manager. Record information on patient electronic systems as needed and any other general office duties.

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Person specification

Qualifications

• NVQ in Business Administration or equivalent
• Pitmans/RSA in Typing or Word processing

Experience

• Ability to work under pressure and to tight deadlines
• Ability to work with colleagues across the Trust at all levels
• Ability to minute meetings
• Ability to work on your own initiative and with minimal supervision
• Experience of supporting managers, including diary management
• Experience working in an NHS environment.
• Knowledge of NHS policies and procedures

Skills

• Excellent working knowledge of Microsoft packages, including Excel, Word, Power Point and Outlook
• Excellent communication and time management skills
• Ability to prioritise urgent work and manage your own time
• Ability to update and create Excel spreadsheets and reports

Other

• Ability to travel, as there may be a requirement to cover at other offices within the Locality at times.

EQUAL OPPORTUNITIESApart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.